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When Active Directory users are authenticated, their permissions on the SBC, will depend on the configured mapping between their existing Active Directory Group and the SBC Access Level.
If an AD user belongs to a Group which is not mapped to a SBC access level, this user's access will be denied on the SBC.
In the left navigation pane, go to Security > Remote Auth Permissions > AD User Group.
To view an Active Directory Groups to Access Level Mapping's properties:
To delete an entry, select the checkbox next to the entry and then click the Delete () icon.