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This task allows you to initiate a simple test call from within the 

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. The test call goes through the gateway's call routing setup using the configured Call Routing Tables, Translation tables, and Music on Hold configuration. You can test a call for a SIP phone or Analog phone. Unlike the Testing a Lync Call operation, this functionality initiates the call from within the 
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 itself, and not from the Lync SBA.

Testing a Call

  1. In the WebUI, click the Diagnostics tab.

  2. In the left navigation pane, under Tools, click Test a Call. 

    Test a Call

  3. Enter Destination Phone Number (through the Destination Number field). This is the number of the SIP or analog phone from which the call originated.
  4. Enter the optional Origination/Calling Number. This is the number of the SIP or analog phone from which the call originated.
  5. From the Call Routing Table drop down list, select a call routing table. Ensure the Call Routing Table you select is configured properly. For information about Call Routing tables, see Managing Call Routing Tables.
  6. Click OK.

Expected Outcome

Once the call is made, the call goes through the selected Call Route. After the SIP phone or Analog phone accepts the call, the user will hear music for about 15 seconds.

For an unsuccessful call, check the following:

  • Verify the Call Routing Table entry selected. Also check the Translation table for configuration. These tables determine how a call is routed and translated. 
  • Review Local Log files. Log files record internal and external action on the SBC 2000 (these log files are not available on the SBC1000), including user visible actions (such as placing calls).
  • Verify Music On Hold configuration. If configured to use a music file, but there is no music file, no music is played. If configured to use radio (live source), but there is no valid FXS port, no music is played.

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