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On the SBC main screen, navigate to Troubleshooting > Troubleshooting Tools > Call Diagnostics.
The Call Diagnostics window is displayed. It has two frames:
- Call Diagnostics Options
- Call Diagnostics Data Files
Call Diagnostics window
Call Diagnostics Options
In the Call Diagnostics Options frame, there are four drop-down lists:
- Address Context
- Zone
- Trunk Group
- Date Range
Address Context, Zone, and Trunk Group
"All" is the default option for the first three drop-down lists - Address Context, Zone, and Trunk Group. To apply a global selection, preserve the defaults. To retrieve records selectively, choose appropriate values from the drop-down lists.
Drop-down lists
Date Range
For the Date Range drop-down list, the possible options are:
- For the date range
- For the last (default)
- For the specific date
- On or after
- On or before
Date Range
For the date range
To proceed with the option "For the date range", perform the steps illustrated in the images below:
For the date range
For the last
If "For the last" option is selected, another drop-down box displays the number of days. Choose the specific number of days (up to a maximum of 31 days) for which the call details are required.
For the last
"For the specific Date", "On or before", and "On or after"
If "For the specific Date", "On or before", or "On or after" is selected, a field with the Calendar icon 
is displayed.
Three other options
To select the appropriate dates, click on the Calendar icon. The actual Calendar drop-down is displayed.
Calender dropdown
Select the required date. The selection appears in the date field in the mm/dd/yyyy format.
Date Format
NOTE: On saving the values of all the necessary parameters in the Call Diagnostics Options frame, the date fields are checked for valid inputs. The check happens if the Date Range drop-down menu is set to one of the following:
- For the date range
- For the specific date
- On or after
- On or before
If the date field is empty, an error message is displayed.
Empty date field error
If the "To" date precedes the "From" date, an error message is displayed.
Date Range Error
Click the Save Call Diagnostics button 
after providing correct inputs for all the necessary fields in the Call Diagnostics Options frame.
To confirm saving, click Yes on the pop-up message.
Confirmation - Save call Diagnostics
While generating the call diagnostics file, a status message is displayed.
Status message
After the call details are saved a Success message is displayed.
Success
Call Diagnostics Data Files
The stored call details are displayed in a table in the Call Diagnostics Data Files frame. The data is available as .tar files, that can be filtered, downloaded, or deleted.
Call Diagnostics Data Files
To Filter Call Diagnostics Data Files
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To Download Call Diagnostics Data Files
To download the .tar files, click on the symbol corresponding to the files. Save the downloaded file in an appropriate location
To Delete Call Diagnostics Data Files
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Overview
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