This option initiates a simple test call from within the SBC 1000/2000,  SBC SWe Edge,  and . The test call uses the specified Call Routing Table to find the outgoing signaling group to call a SIP endpoint or a phone through one of the TDM interfaces - T1/E1, FXS, FXO.

You can test a call for a SIP phone or Analog phone.

The Test a Call function must be enabled by an administrator via Global Security Configuration to be visible.

Testing a Call

  1. In the WebUI, click the Diagnostics tab.

  2. In the left navigation pane, under Tools, click Test a Call. 

    Test a Call

  3. Enter the Destination Phone Number. This is the destination number of the SIP or analog phone being called (called party number).
  4. Enter the optional Origination/Calling Number. This number appears on the phone receiving the call as the calling party number to identify the call as the test call.
  5. From the Call Routing Table drop down list, select a Call Routing Table. Ensure the Call Routing Table you select is configured properly. For information about Call Routing tables, see Managing Call Routing Tables. i
  6. Click OK.

The Test a Call feature is limited to DSP Only. 

When the Audio Stream Mode field in the Call Routing entry is configured to Proxy, the SBC expects to have a SDP from the ingress side. Since the Test a Call feature is triggered via Diagnostics tab, there will be no ingress SDP and as a result, the testing is rejected.

Expected Outcome

Once the call is made, the call goes through the selected Call Routing Table. After the called party answers, the music file is played (the same file that is loaded on the SBC for Music on Hold).

For an unsuccessful call, check the following:

  • Verify the Call Routing Table entry selected. Also check the Translation table for configuration. These tables determine how a call is routed and translated. 
  • Review Local Log files. Log files record internal and external action on the SBC 2000 (these log files are not available on the SBC1000), including user visible actions (such as placing calls).
  • Verify Music On Hold configuration. If configured to use a music file, but there is no music file, no music is played. If configured to use radio (live source), but there is no valid FXS port, no music is played.
  • Live source through a FXS port is only applicable to SBC Edge, not SWe Edge.