In this section:
To debug the SBC Edge via LX (debugging tool), see Accessing Log Exchange-LX.
The SBC Edge system comprises multiple software modules known as Subsystems. Each Subsystem provides its own set of log messages that can be tuned and monitored independently. Subsystem level logging is typically used when diagnosing a problem on the SBC Edge system.
The Log Profile contain a set of related subsystems, along with the associated log level. Each Log Profile enables an easy way to enable/disable subsystems; the information in the Log Profile can be applied easily to the logging subsystem configuration.
The following are suggested subsystems to log when troubleshooting telephony-related issues:
The major subsystems are available in system defined Log Profiles, you apply a Log Profile to the Subsystem Configuration and the associated Subsystems are mapped into the log.
Apply a Log Profile as follows:
Log Profile Name - Subsystems Associated with Log Profile
Log Profile Name | Subsystems Associated With Log Profile |
---|---|
Audio - SIP - ISDN | SIP Stack service, ISDN Protocol, Common call control, Call Routing Service, Media Stream Control Service. |
Audio - SIP - CAS | SIP Stack service, CAS Protocol, Common call control, Call Routing Service, Media Stream Control Service. |
Audio - SIP | SIP Stack service, Common call control, Call Routing Service, Media Stream Control Service. |
Signaling SIP - ISDN | SIP Stack service, ISDN Protocol, Common Call Control, Call Routing Service, Media Stream Control Service. |
Signaling SIP - CAS | SIP Stack service, CAS Protocol, Common call control,call routing service, Media Stream Control Service, Telephony Interface Process. |
Signaling SIP | SIP Stack service, Common Call Control, Call Routing Service, media stream control service. |
Memory Allocation | SIP Stack service, Operating System Logs, Common call control, Media Stream Control Service, System Health Monitoring. |
Authentication | Active Directory Service, User Authentication Service, Radius Manager Service. |
Certificate | SIP Stack Service, Common Transport Service, Certificate Security Manager. |
During high call churn, Ribbon recommends that no more than 3 subsystems be configured with logging levels higher than 'Informational'.
A Log Profile contains a set of related subsystems and log levels; it provides an easy way to enable/disable subsystems. The information created in the Log Profile is mapped into the Subsystem log. Through the Log Profiles table, there are two types of Log Profiles created: User defined (user configurable Log Profile) and System defined (pre-defined Log Profile; see Creating and Modifying Log Profiles for the list of predefined Log Profiles).
A Log Profile includes the following:
Once a new Log Profile is created, the Log Profile can be applied to a Subsystem log. The Subsystem configuration can also be saved as a Log Profile. For detailed information about Log Profiles, see Creating and Modifying Log Profiles.
To learn more about pre-defined Log Profiles and create a Log Profile, see Creating and Modifying Log Profiles.
To delete an entry, select the checkbox next to the entry and then click the Delete (
) icon.Log Profiles Table
The Subsystem Configuration table enables you configure the following for a subsystem:
In addition, you can apply a Log Profile to a specific subsystem and/or save a subsystem configuration entry as a Log Profile.
To configure a Subsystem, see Creating and Modifying Subsystem Logging.
To delete an entry, select the checkbox next to the entry and then click the Delete (
) icon.Subsystem Configuration