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The Global Call Counters panel displays three types of counters:

  • Current calls - displays statistics for current calls:
    • Calls Currently Up: the number of calls that are connected
    • Calls Currently Transient: the number of calls that are in the process of either connecting (set up) or disconnecting (torn down).

  • Call counters - displays statistics about calls attempted and abandoned by the Sonus SBC 1000/2000.
    • Calls Attempted: the total number of calls, successful or not, attempted by the Sonus SBC 1000/2000.
    • Calls Succeeded: the total number of calls successfully attempted by the Sonus SBC 1000/2000.
    • Calls Failed: the total number of calls attempted by the Sonus SBC 1000/2000 that failed.
    • Calls Not Answered: the total number of calls attempted by the Sonus SBC 1000/20000 that were not answered.

  • Error counters - displays statistics about failed calls:
    • Internal Glares: the total number of errors related to SIP INVITE messages transmitted while a request is pending.
    • External Glares: the total number of errors related to SIP INVITE messages received while a request is pending.
    • Due to No Signaling Group: the total number of times the Sonus SBC 1000/2000 failed to find a TDM or IP trunk while attempting to setup a call.

Note: The Sonus SBC 1000/2000 automatically resets the global counters every hour.

How to View Global Call Counters

To view the call counters :

  1. In the WebUI, click the System tab.
  2. On the System page, click the Statistics tab.

Clearing the Global Call Counters

To clear the call counters:

  • Click the Reset Counters link at the top left-hand side of the page.
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