You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 2 Next »

 

In this section:

Overview

Time of Day enables the SBC to select a route for a call based on the local time and date; this option allows each specific route to optionally be selected based on the current local system time.

The Time of Day tables define a group of Time of Day entries which specify times and days of the week. Once this information is configured, you can optionally reference one of these from each call routing entry (via Call Routing Table). The Call Routing entry will then search every entry in the Time of Day tables for a match; if one matches, and the current local system time is within the date and time specified with the entry, the call route can be used.

This Best Practice details how to configure Time of Day Routing. For details on field configuration and usage, refer to Managing Time of Day Tables.

Step 1: Create a Time of Day Table

  1. In the WebUI, click the Settings tab.
  2. In the left navigation pane, click on Time of Day Table.

  3. Click the Add ( ) icon at the top of the Time of Day Tables page.

  4. Enter a table description.

  5. Click OK.

    Create Time of Day Table - Example

     

    Time of Day Table - Example

Step 2: Create an entry to a Time of Day Table

Create a Time of Day table to include a Time of Day restriction.

If all entries in a time of day table are disabled, no Time of Day match is found.

  1. In the WebUI, click the Settings tab.
  2. In the left navigation pane, click on the desired Time of Day Table.

  3. Click the Create Time of Day Entry ( ) icon.

  4. Configure the fields as shown below. For field descriptions, refer to Time of Day Entry - Field Definitions.

    • If the Start Time and Stop Time are the same, or if the Start Time and Stop Time are both empty, the Time of Day entry applies all day.
    • If the Start Time is greater than the Stop Time, the Time of Day entry applies from the Start Time until the Stop Time on the next day.
    • A blank entry entry specifies all days or hours.

  5. Click OK.

    Create Time of Day Entry - Example

Step 3: Map the Time of Day Entry to a Call Routing Table

Create a Routing Table entry that maps to the Time of Day routing. The Call Route will route incoming calls based on the Time of Day entry.

Time of Day Example

Using Time of Day for an office enables all calls to route to a different destination during the configured time period (such as a voicemail system, answering service etc.), rather than routed directly to the intended call recipient. This route is configured first in the Call Route Table, and if that Call Route uses the Time of Day table, that route will not be selected and the next possible route in the table is attempted. If no other routes match the Time of Day table restriction, the call is released.

If all Call Routes have a Time of Day restriction, but none of the entries match the restrictions, the standard "No Call Route to Destination" Cause Code is sent for the call.

  1. In the WebUI, click the Settings tab.
  2. In the left navigation pane, click on the desired Call Routing Table.
  3. Select the desired Call Routing Table (or create a new one, refer to Managing Call Routing Tables).
  4. Click the ( ) icon.
  5. Configure with the Time of Day entry (i.e., Time 1). 

  6. Click OK.

    $param1

     

     

 

  • No labels