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United States law requires multi-line telephone systems (MLTS) systems to provide direct dial access to 911 to report emergencies. It prohibits having to dial a prefix to reach an outside line. In addition, when a 911 call is placed on an MLTS system, the system must be configured to notify a central location on-site or off-site where someone is likely to see or hear the notification. Examples
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notifications can include on-screen messages using a soft client phone application, text messages for smartphones, and email for administrators.
Ribbon’s Emergency Call Notification API provides a notification framework within the Ribbon SBC to recognize that an outbound 911 has been placed and to actuate an SMS notification sequence (send a text
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message) to the configured directory numbers/recipients via a supported SMS Service Provider. For Release 9.0, the only provider supported is Kandy.
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