This document describes the recommended procedure for upgrading or downgrading the
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| Before You Begin Note |
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| - Software upgrades should be performed during off-peak hours.
- Before upgrading or staging an upgrade, set all Logging to Error level unless advised otherwise by support. For information about logging, see Supported Logging Levels.
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You will need current software maintenance to perform the upgrade. Warning |
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| Read the release notes for the target software version. The upgrade notes (in particular) contain important information that may be relevant to your configuration. A newer version of may have different requirements than the previous version. |
Make sure your environment still complies with the requirements and supported platforms.
You must Backup your SBC Edge data in the unlikely event that you encounter an issue with your upgrade and need to roll back by downgrading. Tip |
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recommends renaming the backup filename to indicate the current software version and build number . For example, rename the backup to Ribbon SBC 1000/2000-1.3.0-b80.tar.gz if you are currently running a version 1.3.0 build 80. |
- In the event of new alarms raised after upgrading the , ensure you have no outstanding alarms before upgrading the . To clear alarm(s), follow the instructions outlined in Acting on Displayed Alarms.
- If you encounter any problems with your production upgrade that you cannot resolve in a timely manner, create an issue at our support site so we can assist you.
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| Refer to the appropriate upgrade instructions below for your hardware configuration: Note |
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Starting in Release 5.0, the ASM uses the Windows Server 2012R2 in order to prepare for Skype for Business SBA. |
Prepare to Upgrade the with a Built-in ASM Excerpt Include |
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| Upgrading the SBC Communication Service Version |
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| Upgrading the SBC Communication Service Version |
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You now may proceed with upgrading the ; follow the instructions below.Upgrade the - From the Ribbon Support Portal - Download Center, download the sw-release-x.y.zfile where x.y.z indicates the version number you are upgrading to:
- Model - the filename uses file extension
.img . - Model - the filename uses file extension
.img .
- Select the desired upgrade method:
- Ensure the has upgraded by verifying the running SBC Edge software version.
Congratulations, you have completed upgrading the ! Proceed to the Upgrade Check List. |
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| Post-upgrade Check List- You must clear your web browser cache before you login to the .
- Perform a backup of your data on the new version. Similarly to the backup preformed in step 3 of the Before You Begin 327758306 section above, we recommend you rename the backup filename to indicate the current software version and build number.
- Ensure there are no new alarms generated after the upgrade. In the event of finding new alarms, address what is causing them.
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