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• Confirm that you are working in a Ribbon SBC Edge 9.0.9 or higher device.

  Info
  title Note
  The SBC and SBC Communication service must be on Ribbon SBC Edge release 9.0.9 or higher.

  
  

• Confirm that your ASM features a licensed copy of Windows Server 2012 R2. For more information on how to confirm your Windows Server 2012 R2 license, refer to: Confirm Windows Server 2012 R2 2019 or 2012R2 License.

• Confirm that your ASM is loaded with the Teams Office 365 Direct Routing ASM image, for example, directrouting-ws2012r2-901b560-2020-11-23SBA image.

  Anchor
  ASM image ASM image

  
  
  Example of the Windows License and Office 365 Direct Routing SBA Image Type
  Image Added
  
  

  Note
  title Caution
  Do not apply an ASM_Teams_update.pkg until the SBA is fully deployed, as this results in an undesired outcome such as breaking the system.

  
  

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