troubleshooting tools are primarily divided into two categories:
| Anchor |
|---|
| Platform Troubleshooting |
|---|
| Platform Troubleshooting |
|---|
|
Platform Troubleshooting
The
provides several tools to aid in troubleshooting the
platform, such as monitoring various system processes and statistics, viewing and interpreting alarms, running diagnostics, and performing call trace simulations. This section provides a guide to the location of these various tools in the
product documentation.
| Anchor |
|---|
| How to Check Alarms |
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| How to Check Alarms |
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|
How to Check Alarms
Navigate the following pages to view, edit, clear, and interpret
alarms:
EMA
CLI
View Alarm Details
| Code Block |
|---|
|
% show status/table alarms currentStatus |
| Code Block |
|---|
|
% show status/table alarms historyStatus |
Clear Alarms
| Code Block |
|---|
|
> request alarms clear |
| Anchor |
|---|
| How to Check Peer-to-Peer Communication |
|---|
| How to Check Peer-to-Peer Communication |
|---|
|
How to Check Peer-to-Peer Communication
The SIP Options Ping feature is used to verify peer-to-peer connectivity.
EMA
CLI
| Code Block |
|---|
|
> request addressContext <addressContext name> cmds optionsPing |
| Anchor |
|---|
| How to Perform Call Traces |
|---|
| How to Perform Call Traces |
|---|
|
How to Perform Call Traces
EMA
CLI
Refer to the following page for insight in using SIP OPTIONS and ICMP Ping:
| Anchor |
|---|
| How to View and Download Event Logs |
|---|
| How to View and Download Event Logs |
|---|
|
How to View and Download Event Logs
Refer to the following pages for detailed information about viewing event logs and the configuration options.
EMA
CLI
Refer to Log Management to download event logs from the EMA.
| Anchor |
|---|
| Hardware Troubleshooting |
|---|
| Hardware Troubleshooting |
|---|
|
Hardware Troubleshooting
The
provides different hardware troubleshooting tools to aid in troubleshooting the
hardware by reviewing, diagnosing, and identifying operational or technical problems. This section provides a guide to the location of these various tools in the
product documentation.
| Anchor |
|---|
| How to Locate SBC Chassis |
|---|
| How to Locate SBC Chassis |
|---|
|
How to Locate SBC Chassis
The Blink Locator LED helps you to locate the SBC chassis in the rack. It also specifies the Locator LED is turned ON or OFF to locate the
.
EMA
| Anchor |
|---|
| How to Check LED Status |
|---|
| How to Check LED Status |
|---|
|
How to Check LED Status
EMA
CLI
| Code Block |
|---|
% show status system ledStatus |
Physical Inspection
Front panel LED descriptions are located on following pages:
| Anchor |
|---|
| How to View System Status and Statistics |
|---|
| How to View System Status and Statistics |
|---|
|
How to View System Status and Statistics
EMA
CLI
| Anchor |
|---|
| How to Perform a System Dump |
|---|
| How to Perform a System Dump |
|---|
|
How to Perform a System Dump
EMA
CLI
| Code Block |
|---|
> request system serverAdmin <server_name> forceCoreDump
|