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Overview

The SBC Edge is certified to offer Microsoft Teams Direct Routing services; the SBC Edge can be used to connect any Teams client to:

  • A PSTN trunk, whether based on TDM (e.g. PRI, BRI, etc.), CAS, or SIP
  • 3rd-party, non-Teams-certified SIP/TDM based PBXs, analog devices, and SIP clients

These instructions detail how to configure the SBC Edge (SBC 1000/2000) to connect Microsoft Teams Direct Routing services deployed in an Enterprise network (On Premises) to an analog device via FXS port. The network diagram below displays the connection topology for Microsoft Teams Direct Routing deployed in an Enterprise network.

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1 SBC Edge connects to Microsoft Teams Direct Routing Deployed in an Enterprise Network

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Step 1: Install SBC Edge


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These instructions assume the SBC Edge product (SBC 1000/2000) is installed and running. If the product is not installed, refer to the links below.

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1Installation Requirements


ProductInstallation
SBC 1000

Prepare for Installation

Installing the SBC 1000 Hardware
SBC 2000

Prepare for Installation
Installing the SBC 2000 Hardware



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Step 2: Review Prerequisites for Microsoft Teams Direct Routing

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Step 3: Configure SBC Edge for Microsoft Teams Direct Routing to Support Analog Devices

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Step 4: Configure SBC Edge when Microsoft Teams is in Media Bypass Mode and Non-Media Bypass Mode

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titleClick here to expand for overview of Media Bypass vs. Non Media Bypass

Non-Media Bypass vs. Media Bypass Deployment


Non-Media Bypass

Non-Media Bypass is Microsoft Teams Direct Routing related deployment where all media flows between Teams clients in the enterprise and the SBC transit the Teams Phone System based in the Azure cloud.

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1Teams Direct Routing - Without Media Bypass

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Media Bypass

Media Bypass is a Microsoft Teams Direct Routing deployment where all media flows between Teams clients in the enterprise connect directly to the SBC without transiting the Teams Phone System.


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Step 5: Confirm SBC Edge Links to Microsoft Teams


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  1. Access the WebUI. Refer to Logging into the SBC Edge.
  2. Click Monitor.
  3. Under each newly created Signaling Group (created for each Tenant), confirm the channels are green. For details on channel status, refer to Monitoring Real Time Status.

For troubleshooting steps, refer to Best Practice - Troubleshoot Issues with Microsoft Teams Direct Routing.

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Step 6: Place a Test Call


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Place a test call as follows:

  1. Access the WebUI. Refer to Logging into the SBC Edge.

  2. In the WebUI, click the Diagnostics tab.

  3. In the left navigation pane, click Test a Call.

  4. Configure the parameters as shown below.

  5. Click OK. 

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    1Place a Test Call - Parameters


    Parameter

    Value

    Destination Number

    Number assigned to a Teams user.

    Origination/Calling Number

    Number assigned to a Local user.

    Call Routing Table

    The routing table that handles the call from Microsoft Teams.


     

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    1Test a Call - Configuration

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    1Place a Test Call - Example

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The test call is now complete. For troubleshooting steps, refer to Best Practice - Troubleshoot Issues with Microsoft Teams Direct Routing.

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