ID | Sub-ID | Type | Default Condition | Category | Decode Key | Default Severity | Auto Clear | Notes/Description |
---|
9 | 1 | alarm | SIP Server not responding | communication | SIPCluster;ServID;Protocol;IPAddress;Port | major | ![(tick)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/check.svg)
| - SIP server has failed to respond and has been taken out of service.
- This alarm will be cleared by the event 'SIP server became responsive'.
|
9 | 2 | alarm | Signaling Group taken out of service | communication | SG | critical | ![(tick)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/check.svg)
| - All servers in SG have failed.
- This alarm will be cleared by 'SIP Signaling group enabled' event.
|
9 | 3 | event | Signaling Group disabled | communication | SG |
|
| - Configuration action has changed this Signaling Group from Enabled to Disabled.
|
9 | 4 | alarm | SIP-TLS Server Handshake Failure | security | TLSProfile;IPAddress | minor |
| - TLS server handshake failed with alert code. Action: Refer to Error Alerts in RFC 5246 for the problem.
|
9 | 5 | alarm | SIP-TLS Handshake Inactivity Timeout Failure | security | TLSProfile;IPAddress | minor |
|
|
9 | 6 | alarm | Configured port number mismatch | processing | SG;IPAddress;Port | minor |
| - Discrepancy of an FQDN/Port configured in the SipServer object that is different than the DNS SRV lookup.
- A DNS SRV record can return the port number for the selected protocol.
- The DNS SRV port value will take priority over the configured port.
|
9 | 7 | event | SIP Server became responsive | communication | SIPCluster;ServID;Protocol;IPAddress;Port |
|
| |
9 | 8 | alarm | SIP cluster went down | communication | SIPCluster | major | ![(tick)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/check.svg)
| - SIP cluster went down.
- This is due to all the servers in the clusters are not responsive.
- This alarm will be cleared by the event 'Sip cluster enabled'.
|
9 | 9 | event | SIP Cluster enabled | communication | SIPCluster |
|
| |
9 | 10 | event | SIP Signaling group enabled | communication | SG |
|
| - SIP Signaling group enabled.
|
9 | 11 | alarm | SIP Signaling group: DNS failure | communication | SG | major | ![(tick)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/check.svg)
| - Failed to resolve the FQDN entries in the SIP Signaling Group. Suggested action - confirm the FQDNs, and confirm DNS access.
|
9 | 12 | event | SIP Signaling Group; FQDN resolved | communication | SG |
|
| - Successfully resolved the FQDN of the SIP Signaling group.
|
9 | 13 | alarm | SIP Server; DNS failure. | communication | SIPCluster;ServID | major | ![(tick)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/check.svg)
| - Failed to resolve the SIP server FQDN entries in the SIP Server table.
- Suggested action - check the FQDN syntax.
|
9 | 14 | event | SIP Server; FQDN resolved | communication | SIPCluster;ServID |
|
| - SIP Server config FQDN resolved.
|
9 | 15 | alarm | SIP call session DNS failure | communication | SG | major |
| - Failed to resolve an FQDN with DNS server during a SIP call session.
|
9 | 16 | alarm | Acquiring license for Register failed | communication | SG | major |
| - Failed to acquire license from License Manager.
|
9 | 17 | alarm | Session leak or some other resource leak | communication | SG | major |
| - SIP performs self-check for leaks. Please enable logging for sip and issue "show resources" command.
|
9 | 18 | alarm | Failed to bind to network interface | communication | SG | minor | ![(tick)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/check.svg)
| - Failed to bind to network interface due to dynamic IP address not available.
|
9 | 19 | event | Successfully bound to network interface | communication | SG |
|
| - Successfully bound to network interface. DHCP lease renewed.
|
9 | 20 | alarm | SIP Register Server not responding | communication | SIPCluster;ServID;Protocol;IPAddress;Port | major | ![(tick)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/check.svg)
| - SIP Register server has failed to respond. This alarm will be cleared by the event "SIP Regular server became responsive".
|
9 | 21 | event | SIP Register Server became unresponsive | communication | SIPCluster;ServID;Protocol;IPAddress;Port |
|
| - SIP Register server came up.
|
9 | 22 | alarm | Registration not valid; received stale=false | communication | SIPCluster;ServID;Protocol;IPAddress;Port | major | ![(tick)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/check.svg)
| - Server has sent stale=false. Contact is not Registered.
|
9 | 23 | event | Config change for SIP endpoint that received stale=false | communication | SG;AorName |
|
| - Endpoint which had Stale is False has config change.
|
9 | 24 | alarm | QoE Notify Message was not successful | communication | SIPCluster;ServID;Protocol;IPAddress;Port | minor | ![(tick)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/check.svg)
| |
9 | 25 | event | QoE Notify Message Response was successful | communication | SG |
| ![(tick)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/check.svg)
| - QOE Notify Message received a successful response.
|
9 | 26 | alarm | System overload detected | communication | System;Service | minor | ![(tick)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/check.svg)
| - SIP application session processing is overloaded.
|
9 | 27 | event | System overload cleared | communication | System;Service |
|
| - SIP application session processing resumes to normal operation, overload cleared.
|
9 | 28 | alarm | Maximum Number of SIP Sessions Reached | communication | SG | minor | ![(tick)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/check.svg)
| - The maximum number of SIP sessions (calls/register/subscribe) has been reached on the signaling group. Increase the number of SIP Channels for the signaling group.
|
9 | 29 | event | Maximum Number of SIP Sessions Alarm Cleared | communication | SG |
|
| - SIP sessions per signaling group is under the maximum limit.
|
9 | 30 | alarm | Error resolving SRV record | communication | SIPCluster;ServID | major | ![(tick)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/check.svg)
| - Failed to execute SRV record query. Suggested action - confirm that DNS server network is reachable, check SRV and DNS server configuration.
|
9 | 31 | event | SRV record resolved | communication | SIPCluster;ServID | none |
| - DNS server returned valid SRV record(s).
|
9 | 32 | alarm | SIP-TLS Handshake Negotiation Start Failure | security | TLSProfile;IPAddress | critical | ![(tick)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/check.svg) | - 'server' handshake failed to start with invalid certificate; 'connection ID', 'port ID'. Action: confirm that both signed Ribbon SBC Edge Certificate and Trusted CA Certificate exist.
|
9 | 33 | event | SIP-TLS Handshake Negotiation Start Successful | security | TLSProfile;IPAddress | none | ![(tick)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/check.svg) | - Handshake response was started with valid certificate on local and remote gateway. This event clears the 'SIP-TLS Handshake Negotiation Start Failure' alarm.
|
9 | 34 | event | Maximum supported SIP SGs reached | General | System;Service | warning | ![(tick)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/check.svg) | - SIP signaling group count reached maximum supported limit.
|
9 | 35 | event | Maximum supported SIP SGs cleared | General | System;Service | none |
| - SIP signaling group count is under the maximum supported
|
9 | 36 | alarm | Maximum non-SIP call sessions reached | General | System; Service | warning | ![(tick)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/check.svg) | - Number of SIP non-call sessions is over the system capacity
|
9 | 37 | event | Maximum non-SIP call Sessions cleared | General | System:Service | none |
| - Number of SIP non-call sessions is under the system capacity
|
9 | 38 | alarm | Maximum SIP call sessions reached | General | System;Service | warning | ![(tick)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/check.svg) | - Number of SIP call sessions is over the system capacity
|
9 | 39 | event | Maximum SIP call sessions cleared | General | System.Service | none |
| - Number of SIP call sessions is under the system capacity
|
9 | 40 | Alarm | Broadsoft SIP call re-routed | General | SG | warning | ![(tick)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/check.svg) | - Broadsoft SIP call re-routed
|
9 | 41 | event | Broadsoft SIP Call Re-routed cleared | General | SG | none |
| - Number of SIP Call Sessions is under the system capacity.
|
9 | 42 | alarm | SIP SG Listen Protocol and SIP Server Host Protocol mismatch | Processing | SIPCluster;ServerID | minor |
| - Verify that the listen ports and protocols for the SG match those in the server table.
|
9 | 43 | alarm | Configuration Error: SIP SG and Server Protocol Mismatch | Processing | SIPCluster;ServerID | major |
| - Verify that the listen ports and protocols for the SG match those in the server table.
|
9 | 44 | alarm | SIP-TLS Client Handshake Failure | Security | TLSProfile;IPAddress | minor | ![(tick)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/check.svg) | - TLS client handshake failed with alert code. Action: Refer to Error Alerts in RFC 5246 for the problem.
|
9 | 45 | event | SIP-TLS Handshake Inactivity Timeout Cleared | Security | TLSProfile;IPAddress |
|
| - Handshake response was received within specified timeout. This event clears the 'SIP-TLS Handshake Inactivity Timeout Failure' alarm.
|
9 | 46 | event | SIP-TLS Server Handshake Failure Cleared | Security | TLSProfile;IPAddress |
|
| - Handshake failure error alert condition was cleared. This event clears the 'SIP-TLS Server Handshake Failure' alarm.
|
9 | 47 | event | SIP-TLS Client Handshake Failure Cleared | Security | TLSProfile;IPAddress |
|
| - Handshake failure error alert condition was cleared. This event clears the 'SIP-TLS Client Handshake Failure' alarm.
|
9 | 48 | alarm | Skype/Lync Presence Response Failure | communication | SIPCluster; ServId | minor | ![(tick)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/check.svg) | A Presence Publish Request has been sent to the configured Skype/Lync Presence Front End and either: - no response has been received, or
- the response failed.
Only one alarm is raised at any time. The alarm is cleared when the SIP presence entity receives a successful response to a Publish message. |
9 | 49 | alarm | Skype/Lync Presence Server Response Failure Cleared | communication | SIPCluster; ServId | minor | ![(error)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/error.svg) | A presence server that previously was unreachable has successfully sent a message that the SBC has received. |
9 | 50 | alarm | SIP Request from Untrusted IP | Security | IPAddress | minor |
| - An INVITE message was received from a host without a matching Federated IP.
|
9 | 51 | alarm | (no longer used) |
|
|
|
|
|
9 | 52 | alarm | Resync message received on SG, not selected for Auto Configuration task. | Processing | SG | major |
| - Check Auto configuration Task settings and verify that the Signaling Group selected is correct.
|
9 | 53 | alarm | Maximum Number of Skype/Lync Presence Sessions Reached | communication | SG | minor | ![(tick)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/check.svg) | The maximum number of 500 concurrent SIP Publish sessions for Presence has been reached. Skype/Lync Presence processing will be suspended until the number of concurrent sessions drops below 500 limit. This alarm is raised if: - The connection to Nectar UCD server is broken
- VQ Notify is rejected by Nectar UCD server.
- The Nectar UCD's FQDN is not resolved by DNS server.
The active alarm gets cleared when NOTIFY is accepted by Nectar UCD successfully. |
9 | 54 | event | Maximum Number of S4B Presence Publish Sessions Alarms Cleared | communication | SG |
| ![(tick)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/check.svg) | - SIP Publish sessions for S4B Presence is under the maximum limit.
|
9 | 55 | alarm | Enable Monitoring on Skype Presence Server for better reliability | communication | SIPCluster | minor | ![(tick)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/check.svg) | - Enable Monitoring on Skype Presence Server for better reliability.
|
9 | 56 | event | Monitoring on Skype Presence Server has been enabled | communication | SIPCluster |
|
| - Monitoring the Skype Presence Server has been enabled.
|
9 | 57 | alarm | The SIP voice Quality Server Connection is Broken | communication | Protocol;IPAddress;Port | major | ![(tick)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/check.svg) | - Suggested Action: Verifying the IP, Port, Protocol, and Certificate (if TLS) are Correct.
|
9 | 58 | event | The SIP Voice Quality Server Connection is Resumed | communication | Protocol;IPAddress;Port |
|
| - The SIP Voice Quality Server Connection is Resumed
|
9 | 59 | alarm | The Voice Quality Nofiy Rejected by the SIP Voice Quality Server | communication | IPAddress;Port | warning | ![(tick)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/check.svg) | - Suggested Action: Examining the Notify Response Code and the Reason Header (if included) to understand why it was rejected.
|
9 | 60 | alarm | The Voice Quality Notify Accept by the SIP Voice Quality Server | communication | IPAddress;Port |
|
| - The Voice Quality Notify has been Accept by The SIP Voice Quality Server.
|
9 | 61 | alarm | Failed to Resolve the FQDN of the SIP Voice Quality Server | communication | IPAddress | warning |
| - Failed to Resolve FQDN of the SIP Voice Quality Server. Suggested action - confirm the DNS access and FQDN.
|
9 | 62 | event | The SIP Boice Quality Server FQDN has been Resolved | communication | IPAddress |
|
| - The SIP Boice Quality Server FQDN has been Resolved
|
9 | 63 | alarm | Configured Registration Limit Reached | communication | SIPRegistrarTable | warning | ![(tick)](/s/5iq3h8/9012/1p8e945/_/images/icons/emoticons/check.svg) | - Configured Registration Limit reached. New SIP Registrations will be rejected until the number of registered users drops below maximum number of users configured for the Registrar.
|
9 | 64 | event | Configured Registration Limit Cleared | communication | SIPRegistrarTable |
|
| - Configured Registration Limit Cleared
|