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AUTH1UserResourceIdentifier{userKey=8a00a0c85b2726c2015b58aa779d0003, userName='null'}
JIRAIDAUTHSYM-27731
REV5UserResourceIdentifier{userKey=8a00a0c85b2726c2015b58aa779d0003, userName='null'}
REV6UserResourceIdentifier{userKey=8a00a0c85b2726c2015b58aa779d0003, userName='null'}
REV3UserResourceIdentifier{userKey=8a00a02355cd1c2f0155cd26c9d6032b, userName='null'}
REV4UserResourceIdentifier{userKey=8a00a02355cd1c2f0155cd26c91d01f9, userName='null'}
REV1UserResourceIdentifier{userKey=8a00a02355cd1c2f0155cd26c8e901a1, userName='null'}

You can change the certificate installed on the 

Spacevars
0product
system by obtaining the signed certificate from a Trusted CA or from a local Stand-Alone Windows Certificate Authority, and importing it as outlined in the instructions on this page.

Importing a Server Certificate

Warning
titleWarning: Common Encryption Certificate Issues Arise from Missing Root Certificates
  • Did you only install the CA-signed SBC certificate, along with the intermediate certificate(s) sent by your issuing CA?
  • Did you get the following error message from the SBC?


Image Added

If so, the likely reason is a missing CA Root Certificate. The SBC does not have any pre-installed CA root X.509 certificates, unlike typical browsers found on your PC. Ensure the entire certificate chain of trust is installed on the SBC, including the root certificate. Acquire the CA root certificate as follows:

  1. Contact your system administrator or certificate vendor to acquire the root, and any further missing intermediate certificate(s) to provision the entire certificate chain of trust within the SBC;
  2. Load the root certificate, along with the intermediate and SBC certificates, according to Importing Trusted Root CA Certificates.

NOTE: Root certificates are easily acquired from the certificate authorities. For example, the root certificate for the GoDaddy Class 2 Certification Authority may be found at https://ssl-ccp.godaddy.com/repository?origin=CALLISTO . For more information about root certificates, intermediate certificates, and the SBC server (“leaf”) certificates, refer to this tutorial.

For other certificate-related errors, refer to Common Troubleshooting Issues with Certificates in SBC Edge.

Note
titleBefore you begin

Before importing a new Signed Server Certificate, you must first import a valid Trusted CA Certificate.

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