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Available_since
TypeAvailable Since
Release6.1.2

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This article explains setting up 

Spacevars
0product
to use the Music-on-Hold feature.

Warning

On the SBC SWe Lite, Music on Hold call flows and interactions with Microsoft Teams and ICE have not been verified, and in certain use cases Music on Hold may not be heard.

 

Available_since
TypeModified For
Release8.0.2

System and Music File Requirements

Note
iconfalse
titleAudio File Requirements

Maximum File Size: 1 MB5 MiB

Valid Audio File Type:

Audio File TypeEncoding FormatSampling Rate
WAV (mono)

g711 µ-law

8 Khz 

Providing

...

the Audio Source

Follow instructions here: SBC SWe Lite - Uploading Music on Hold Files - SBC SWe Lite.

Selecting the Music

...

On Hold Mode

To use Enable Music on Hold , you must specify a source in the Media System Configuration tab of the UI and then Enable Music on Hold in the applicable SIP Signaling Group.as follows:

  1. From the Music on Hold drop down list (via applicable SIP Signaling group) select Enables for 2-Way Hold only or Always Enabled.
  2. Click Apply.

 

Info

Under certain conditions, after multiple, consecutive attended transfers, Music On Hold will not be heard on the SIP phone when the call is put on hold

Note
iconfalse
titleNote:

If your system does not have transcoding licenses, be sure your MoH file is encoded in the same Law that your calls use. For instance, if you are using A-Law for your calls, be sure to use an A-law encoded MoH file.

If your system has transcoding licenses, then the system will automatically transcode between different types of codec compressions

.


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