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Include Page
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Panel

In this section:

titleTable of Contents
Table of Contents

column

maxLevel

Info
titleAbout this Page
This is a best practice on how to enable, collect, and provide traces and logs from
Spacevars
0product
and from ASM.

3

 

Overview

...

In the process of troubleshooting issues in your voice

Spacevars
0company
work, you may need to collect logs from SBC or from Application Solution Module (ASM) yourself, or you may be asked by
Spacevars
0company
TAC to do it. In most cases, when a CRM case is opened,
Spacevars
0company
TAC will request the relevant logs and configuration backup. In most cases,
Spacevars
0company
TAC engineers will need the following files as the minimum requirement to start their analysis:

  1. Spacevars
    0product
     configuration backup file
  2. WebUI log with following subsystems enabled:
    • Call Routing Service
    • Common Call Control
    • Media Stream Control Service
    • SIP Stack Service
    • ISDN Protocol
  3. Brief description of the scenario in question with the calling and called party numbers
  4. Peer IP addresses
  5. The Lync Server 2010 Log
  6. ASM (SBA) logs from ASM machine

Use Case

Setup

...

Spacevars
0product
 is configured in following setup:

Code Block
none
none
PSTN -- [SBC 1000/2000 gateway] -- [SBA] -- [Lync SBA client]

Scenario

...

  1. Lync SBA client calls a PSTN number
  2. Call in question is reproduced, and SBA event log states that the gateway is marked as down

Once the issue is addressed with a CRM case, be sure to include the following files for a quicker resolution:

...

 

Files to Provide

For details on the SBC Configuration Backup

...

Spacevars
0product

...

file, refer to Backing Up Data.

Logs

Enabling Logging

SBC Logs

...

 

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iddeck1forUXenableLogs

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labelSBC2000

...

- SBC 2000

  1. Launch your preferred browser and log into WebUI.
  2. Navigate to SETTINGS (tab) > Logging Configuration / Subsystems (in navigation pane).

  3. Add the following subsystems with the log level of Debug as shown on following

...

  1. screenshot:

    Caption
    0Figure
    1Add Subsystems

    Image Modified

  2. Rotate the log as shown on the following screenshot:

    Caption
    0Figure
    1Rotate Log

    Image Modified

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labelSBC1000

...

SBC Logs - SBC 1000

  1. Make sure to have a syslog server installed in your
    Spacevars
    0company
    network; preferably Log Exchange (LX), which you can download from 
    Spacevars
    0company
    downloads.
  2. In the WebUI, click the Settings tab.
  3. In the left navigation pane, go to Logging Configuration > Remote Log Servers.

  4. Add Remote Log Server as show on the following screenshot (Log Destination is where the Log Exchange (LX) is installed).

    Caption
    0Figure
    1Add Remote Log Server

    Image Modified

  5. In the WebUI, click the Settings tab.

  6. In the left navigation pane, go to Logging Configuration > Subsystems and add the following subsystems as show on the following screenshot.

...

  1. Caption
    0Figure
    1Add Subsystems

    Image Modified

  2. Launch the Log Exchange (LX) on the Syslog Server Machine
  3. Click Syslog Server

  4. Click Start Listening as shown on the following screenshot

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  1. :

    Caption
    0Figure
    1Start Listening

    Image Modified

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Lync (SBA) Logs

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  1. Remote Desktop into SBA machine (ASM)
  2. Launch the Lync Server 2010 Logging Tool
  3. Enable Mediation Server, S4, and SIPStack components with Level All, and Flags All for each component

  4. Hit Start Logging as shown on the following screenshot:

    Caption
    0Figure
    1Start Logging

    Image Modified

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Execute the

...

Scenario 

Execute the scenario (i.e: Lync client calls to PSTN number, call is reproduced.)

Collecting the Logs

SBC Logs

...

 

...

labelSBC2000

...

SBC 2000

  1. Launch a supported browser and log into WebUI
  2. Navigate to SETTINGS (tab) > Logging Configuration / Subsystems (in navigation pane)

  3. Download the log as shown on the following screenshot:

...

  1. Caption
    0Figure
    1Download Log

    Image Modified

...

labelSBC1000

...

SBC Logs - SBC 2000

  1. On Syslog Server machine, click Stop Listening on LX Syslog Server as shown on the following screenshot:

...

  1. Caption
    0Figure
    1Stop Listening

    Image Modified

  2. Click Save File button and save it as .log or .txt file.

 

Lync (SBA) Logs

...

  1. Remote Desktop into SBA machine (ASM).
  2. In the Lync Server 2010 Logging Tool.

  3. Hit Stop Logging as shown on the following screenshot:

    Caption
    0Figure
    1Stop Logging

    Image Modified

...

  1. Click View Log Files on Lync Server 2010 Logging Tool as shown on the following screenshot.

    Caption
    0Figure
    1View Log Files

    Image Modified

  2. Save the log as txt file as shown on the following screenshot.

    Caption
    0Figure
    1Save Log

    Image Modified

SBCSBA/ASM Logs

...

  1. Remote Desktop into SBA machine (ASM).

  2. Use Windows Explorer to navigate to the C:\

...

  1. UX\PUBLIC\LOGS directory as shown below and collect/copy all files in this directory as shown on the following screenshot.

    Caption
    0Figure
    1Navigate Directory

    Image Modified

How to Provide the Files to
Spacevars
0company
TAC

...