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The following procedure describes the 

1. Download the SBC application package from the SalesForce customer portal to your local folder on a PC or remote server. To know more on how to download, refer to Downloading the Software from Salesforcethe Ribbon Support Portal.
2. Validate the SBC md5 checksum using the checksum calculator. See Validating MD5Sum with 'Checksums Calculator' for guidance.

3. Launch the Platform Manager.
   
   The Platform Manager main screen appears.

   Caption
   0 Figure 1 Platform Manager Main Screen

4. Upload the SBC application package to SBC server using Upload Files tab.
   
   

   1. Click Upload Files tab.

      Caption
      0 Figure 1 Opening Upload Files Tab

   2. Click Select.

   3. Browse the SBC application package files in the File Upload screen.

      Caption
      0 Figure 1 Selecting SBC application package

   4. Click Open. The Files are listed in Upload Queue section.

   5. Click Upload to upload all the files.
      

      Caption
      0 Figure 1 Uploading SBC package

      
      

   6. Once the file upload is completed, the SBC application files are moved to Files section.
      

      Caption
      0 Figure 1 Completing the upload

       
      

    

5. Stop the SBC application using Admin > Stop Application.
   

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   0 Figure 1 Admin Tab

   
   

6. The stop application is a service affecting operation. Confirm the stop operation with the user credentials.
   

   Caption
   0 Figure 1 Using the Credentials to stop the application

   
   The application is stopped on the SBC server.
   

   Caption
   0 Figure 1 Stopping the Application

    
   

7. Click Navigate to SW Install > Upgrade SBC Application tab. Select the SBC Application Version to upgrade and click Next.

   note

   Info
   icon false title Note
   Select the "off-line" upgrade option for upgrading standalone configuration. Ignore the messages appearing for Live Software Upgrade (LSWU). These messages will be removed in the sub-sequent releases.

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   Caption
   0 Figure 1 Upgrade SBC Application Tab

   Info
   icon false title Note
   The signature file of the SBC package verifies the integrity of the package contents before proceeding with the SBC installation.

8. Confirm the Upgrade by providing your user credentials and click Upgrade.

   Caption
   0 Figure 1 Confirming SBC Upgrade

9. The upgrade process starts on the SBC and displays the upgrade status on View Application Upgrade Log screen.

   Caption
   0 Figure 1 Viewing SBC Application Status

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   Caption
   0 Figure 1 Continuing SBC Application Upgrade

   Info
   icon false title Note
   You may lose connectivity to browser session as the server goes for reboot.

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   The upgrade procedure takes approximately 45 minutes to complete.

   Caption
   0 Figure 1 Rebooting SBC Platform

   Warning
   Once the upgrade is successful, clear the browser cache prior to accessing the SBC EMA.

10. Launch the EMA.
    Log on using the default credentials. Change the password if you are logging for the first time.

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    Caption
    0 Figure 1 Logging On to EMA

    Info
    icon false title Note
    Beginning with 5.0 release, the Platform Manager is integrated into the EMA and hereafter referred to as EMA Platform Mode. Thus, post 5.0 SBC application installation and upgrades are performed using the EMA.

11. Verify the SBC application status on the Administration > System Administration > Platform Management screen.

    Caption
    0 Figure 1 Active SBC Server

12. Verify the new OS and SBC application versions in Monitoring > Dashboard > System and Software Info.

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    0 Figure 1 New Application and OS Version