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Back to Table of Contents
Back to Troubleshooting
Back to Troubleshooting - Call Trace Logs and Monitors
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Management window provides
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the ability to download and delete SBC log files.
For information on SBC's support for remote syslog servers and the supported log types, refer to Supported Log Types.
On the
- view the log types
- download the logs
- delete the logs.
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navigate to Troubleshooting > Call Trace/Logs/Monitors > Log Management. The
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Logs Management window is displayed.
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If there are no files generated by the SBC for a type of log/trace, the corresponding log/trace option is not displayed in the list within the Log Management pane. |
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The Log Management pane is divided into the two vertical sections:
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- The left side provides a list of all the available log types.
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Once a log type is selected on the left, the right side provides a list of log files of the type selected:
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Parameter | Description |
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Name
| Specifies the name of the log file. | Date
| Indicates the date when the log was generated. | Time
| Indicates the time (in HH:MM:SS format) when the log was generated. The time is indicated in the 24-hr format. The time displayed is in Greenwich Mean Time (GMT) |
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This section remains blank until a log type is selected from the list. |
Log Types
The following log types are displayed in the Log Management pane:
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| Netconf_security_protection |
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| Netconf_security_protection |
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| Logs the operating system dump information, which consists of the recorded state of the working memory of kernel programs at a specific time, generally when the program is terminated abnormally (crashed). | | Diagnostics Logs | These log files contain the information logged during a System Diagnostics operation of the SBC. | | Event Logs | Event |
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logs store the activities of accounting, system, call tracing, packet capture, security, debugging, and audit in EMA or CLI. |
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provide information about the configuration activities of EMA, EMS, and CLI. The logs include system logs, debug logs, core dumps, call trace logs, and packet logs. | | Message Logs | Message |
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logs store the different types of interactive logs. Interactive logs store the system messages appearing on the EMA Platform Mode. |
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Tshark is a tool that analyses network protocol. It captures packet data from the network and save it as packet trace. This is viewed only when the T-shark logs are generated in T-shark tool. For more information, refer to Troubleshooting Tools - TShark.
NOTE: The TShark 1.8 is the latest supported version.
| System Dump | Logs the system dump information, which consists of the recorded state of the working memory of application program at a specific time, generally when the program is terminated abnormally (crashed). | | T-shark | T-shark traces capture packets which are used to analyze network issues. These captured packets are saved as .pcap files. | | Back Trace | These traces are used to diagnose the root cause of various system problems |
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logs store any error/activity from the apache2.access.log process. |
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provide information about the interaction between EMA and the Apache server. | | Netconf | Netconf |
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logs store the details about ConfD and Netconf access. |
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provide information about the interaction between EMA and |
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the PostgreSQL database. | | User Activity |
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| files store the process of the SBC application installation. | | Upgrade Logs | These log files capture the process of upgrading an SBC application or the operating system. | | Runtime Diagnostic |
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| Tests | These log files contain information about the runtime environment, events, and errors from diagnostics tests that runs on the SBC. | | Archived Live Upgrade Logs | These log files serve as an archive of the logs captured stored during the process of undergoing a Live Software Upgrade. |
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The log files related to user activities in the EMA are available at the following directory of the SBC: /var/log/sonus/ema/log |
Example Log Parameters
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Downloading Logs
Click Image Modified
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adjacent to the log you want to download. See the Log Types table above for the description of each type of log.
| Caption |
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| 0 | Figure |
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| 1 | Download Log File |
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You can view the log or save it on local drive. Depending on
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your browser settings, the file either opens in a text viewer automatically or a download confirmation window is displayed.
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Once downloaded, open the log file with a text editor like Notepad++. Any text editor program is capable of opening the log files. However, text editors used for programming displays the log files in a properly formatted manner.
The examples below shows content samples from Platform Audit Log files and Event Audit Log files.
Platform Audit Log file - Sample Content
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type=DAEMON_START msg=audit(1498713982.579:6028): auditd start, ver=1.7.18 format=raw kernel=3.16.39 auid=0 pid=29874 res=success
type=CONFIG_CHANGE msg=audit(1498713982.679:2): audit_backlog_limit=400 old=64 auid=0 ses=3112 res=1
type=CONFIG_CHANGE msg=audit(1498713982.699:3): auid=0 ses=3112 op="add rule" key="delete" list=4 res=1
type=CONFIG_CHANGE msg=audit(1498713982.727:4): auid=0 ses=3112 op="add rule" key="exclude" list=4 res=1
type=CONFIG_CHANGE msg=audit(1498713982.739:5): auid=0 ses=3112 op="add rule" key="exclude" list=4 res=1
type=CONFIG_CHANGE msg=audit(1498713982.755:6): auid=0 ses=3112 op="add rule" key="exclude" list=4 res=1
type=CONFIG_CHANGE msg=audit(1498713982.767:7): auid=0 ses=3112 op="add rule" key="exclude" list=4 res=1
type=LOGIN msg=audit(1498714380.853:35): pid=32295 uid=0 old-auid=0 auid=3000 old-ses=95 ses=3113 res=1
type=LOGIN msg=audit(1498714382.993:36): pid=32437 uid=0 old-auid=0 auid=3000 old-ses=95 ses=3114 res=1
type=LOGIN msg=audit(1498714501.897:37): pid=878 uid=0 old-auid=4294967295 auid=0 old-ses=4294967295 ses=3115 res=1
type=LOGIN msg=audit(1498714563.885:38): pid=1185 uid=0 old-auid=4294967295 auid=0 old-ses=4294967295 ses=3116 res=1
type=LOGIN msg=audit(1498714632.126:39): pid=1551 uid=0 old-auid=0 auid=3000 old-ses=95 ses=3117 res=1
type=LOGIN msg=audit(1498714634.518:40): pid=1757 uid=0 old-auid=4294967295 auid=0 old-ses=4294967295 ses=3118 res=1
type=SYSCALL msg=audit(1498715463.941:53): arch=c000003e syscall=91 success=yes exit=0 a0=3 a1=180 a2=180 a3=0 items=1 ppid=7168 pid=7172 auid=0 uid=0 gid=0 euid=0 suid=0 fsuid=0 egid=0 sgid=0 fsgid=0 tty=(none) ses=3130 comm="logrotate" exe="/usr/sbin/logrotate" key="permission-change"
type=PATH msg=audit(1498715463.941:53): item=0 name=(null) inode=313909 dev=fe:00 mode=0100600 ouid=0 ogid=0 rdev=00:00 nametype=NORMAL
type=UNKNOWN[1327] msg=audit(1498715463.941:53): proctitle=2F7573722F7362696E2F6C6F67726F74617465002F6574632F7362784C6F67726F746174652E636F6E66
type=SYSCALL msg=audit(1498715463.941:54): arch=c000003e syscall=91 success=yes exit=0 a0=3 a1=1b0 a2=0 a3=0 items=1 ppid=7168 pid=7172 auid=0 uid=0 gid=0 euid=0 suid=0 fsuid=0 egid=0 sgid=0 fsgid=0 tty=(none) ses=3130 comm="logrotate" exe="/usr/sbin/logrotate" key="permission-change"
type=PATH msg=audit(1498715463.941:54): item=0 name=(null) inode=313909 dev=fe:00 mode=0100600 ouid=0 ogid=0 rdev=00:00 nametype=NORMAL
type=UNKNOWN[1327] msg=audit(1498715463.941:54): proctitle=2F7573722F7362696E2F6C6F67726F74617465002F6574632F7362784C6F67726F746174652E636F6E66
type=LOGIN msg=audit(1498715701.725:55): pid=8550 uid=0 old-auid=4294967295 auid=0 old-ses=4294967295 ses=3131 res=1
type=LOGIN msg=audit(1498716085.366:56): pid=10571 uid=0 old-auid=4294967295 auid=0 old-ses=4294967295 ses=3132 res=1
type=LOGIN msg=audit(1498716129.369:57): pid=11232 uid=0 old-auid=4294967295 auid=0 old-ses=4294967295 ses=3133 res=1 |
Event Audit Log file - Sample Content
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The sample shown below is from a Event Log file with an .AUD extension. The possible extensions for an Event Log file are: .SEC.AUD.DBG.SYS.ACT.TRC.PKT
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The following example includes a second header line found in logs created on SBC SWe deployments on OpenStack. The line includes the Virtual Network Function Component ID (VNFC-ID) which uniquely identifies the SBC SWe instance from which the log was retrieved. The VNFC-ID is added to system, debug, trace, security, audit, and memory logs on SBC SWe deployments on OpenStack. |
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Sonus Networks, Inc.0000000001600000000000000000000128V07.00.000000 0000000000000000000000000000AUD2018042415035200000000000000
Cloud Instance, release.we.700x-isbc-a-1
118 04242018 150422.651889:1.01.00.00000.Minor .CHM: audit user: admin1/38 Logged out from maapi ctx=maapi (closed)
129 04252018 084658.997675:1.01.00.00000.Minor .SBCINTF: audit user: admin/0 logged in over ssh from 127.0.0.1 through netconf
129 04252018 084702.435309:1.01.00.00000.Minor .SBCINTF: audit user: admin/0 logged in over ssh from 127.0.0.1 through netconf
105 04252018 084704.507995:1.01.00.00000.Minor .SBCINTF: audit user: admin/0 Logged out ssh <PAM> user
129 04252018 084745.650292:1.01.00.00000.Minor .SBCINTF: audit user: admin/0 logged in over ssh from 127.0.0.1 through netconf
129 04252018 084746.671513:1.01.00.00000.Minor .SBCINTF: audit user: admin/0 logged in over ssh from 127.0.0.1 through netconf
129 04252018 084747.582214:1.01.00.00000.Minor .SBCINTF: audit user: admin/0 logged in over ssh from 127.0.0.1 through netconf
105 04252018 084748.673826:1.01.00.00000.Minor .SBCINTF: audit user: admin/0 Logged out ssh <PAM> user
105 04252018 084749.934381:1.01.00.00000.Minor .SBCINTF: audit user: admin/0 Logged out ssh <PAM> user
105 04252018 084750.963892:1.01.00.00000.Minor .SBCINTF: audit user: admin/0 Logged out ssh <PAM> user |
Deleting Logs
To Delete Logs
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Once a log file is deleted, it cannot be retrieved from any location. |
Click Image Modified
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| 0 | Figure |
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| 1 | Runtime Diagnostic Test Delete Logs |
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adjacent to the log you want to delete. A delete confirmation dialog box is displayed.
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- Click Delete to remove the log from the list.