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Session recording is used for various purposes such as complying with regulation, monitoring quality of service of representatives as well as storing call information for quality analysis. |
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The
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supports the following proprietary SIP recording interfaces:
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When considering which combinations of NICE recording, MCT, Lawful Intercept (LI), Call Trace and SIPREC are supported. The order of priority is the following:
The following conditions apply to the above features:
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PKT
files for both Ingress and Egress legs.PKT
file.Once the higher priority Call Recording ends for the call, the
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When the Call Trace feature is enabled and any of the recording features are triggered, the behavior of the
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MCT uses MCAST when Splitter is used by another recorder. |
SIPREC configuration is based on the current MCT configuration available in the PSX
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using the same Recording Criteria and Recorder profiles to control which calls are to be recorded.
The
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The distinction between MCT and SIPREC is made based on the Recorder-Type field returned in the DS query response.
If a call is classified to be recorded by the PSX
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, The SBC initiates a Recording Session towards the SRS with an INVITE request to the SRS IP address/port pair as configured in the PSX
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for the corresponding recordable object (this information is received in the Policy Response).
If configured to record transcoded calls only, the
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SIPREC is a licensed feature. |
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The
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PSX determines
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the necessity of recording a call
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based on the following criteria (in the given order of priority):
As supported for MCT,
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the PSX hosts the objects to determine
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the necessity of recording a call
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based on information provided by following objects:
The need to record a call
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is decided from the PSX based on the following criteria in the given order of priority:
The PSX uses the following configurable objects to determine
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the need to record a call
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(see
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figure Recording Entity and Recorder Objects below):
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Recording Entity Objects:
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Older versions of the
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The following are needed to configure
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Enable siprec
flag on Signaling Port towards the SRS server to support SIPREC SIP extensions. (For CLI command details,
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refer to Zone - SIP Sig Port - CLI.
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Start/stop a SIPREC recording for a particular call that is active using request global sipRec startRecord
/ stopRecord
commands (
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refer to Request Global - CLI for details).
View
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SIPRREC status using show table global sipRecStatus
command.
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