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ALLDOC:Downloading Software from the Ribbon Support Portal
ALLDOC:Downloading Software from the Ribbon Support Portal

To download the

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 software package from the Salesforce customer portal:

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Type the URL www.sonus.net in your browser and press Enter. The Sonus Corporate Portal appears.

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1Salesforce Customer Portal Home Page
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Click Login > Customer Portal.

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1Customer Portal Login

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Enter your Sonus provided credentials to log on to the portal.

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1Login Screen

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The Sonus Global Support Portal window appears.

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Click Support.

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1Support Menu

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Click SW DOWNLOAD.

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1Software Download Menu

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Perform the following:

  1. Select SBC 5XX0 or 7XX0 from the Product drop-down list.

  2. Select Linux From the Operating System drop-down list. The list of Software Bundles that are matching the Product and the Operating System appears below.

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    1Selecting Software and Operating System

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Click Request Download on the SBC5x7x_5.x software bundle.

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1Requesting Download

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The Software Download Form page is displayed.

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Enter the address details and accept the End-User License Agreement.

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1Software Download Form

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Click Submit.

The Software Request screen displays. The Request Status initially displayed as Submitted state.

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1Download Request Submitted State

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Click SUPPORT and then SW DOWNLOAD.

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Click Download Requests tab.

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1Download In Process State

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Once the download request is approved the software download request status changes to In Process state. When the software is available for download, the status changes to Download Available state.

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1Software Download Available State

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Click the Software Request ID associated with the software bundle. The Download page appears.

Click on the download URL from the Software Requests section to download the software.

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1Software Download

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1Download Manager

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Save the software to your local PC or server.

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Continue to Uploading SBC Package to SBC Platform.

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