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AUTH1UserResourceIdentifier{userKey=8a00a0c85b2726c2015b58aa779d0003, userName='null'}
JIRAIDAUTHSYM-27731
REV5UserResourceIdentifier{userKey=8a00a0c85b2726c2015b58aa779d0003, userName='null'}
REV6UserResourceIdentifier{userKey=8a00a0c85b2726c2015b58aa779d0003, userName='null'}
REV3UserResourceIdentifier{userKey=8a00a02355cd1c2f0155cd26c9d6032b, userName='null'}
REV4UserResourceIdentifier{userKey=8a00a02355cd1c2f0155cd26c91d01f9, userName='null'}
REV1UserResourceIdentifier{userKey=8a00a02355cd1c2f0155cd26c8e901a1, userName='null'}

You can change the certificate installed on the 

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system by obtaining the signed certificate from a Trusted CA or from a local Stand-Alone Windows Certificate Authority, and importing it as outlined in the instructions on this page.

Importing a Server Certificate

Warning
titleWarning: Common Encryption Certificate Issues Arise from Missing Root Certificates
  • Did you only install the CA-signed SBC certificate, along with the intermediate certificate(s) sent by your issuing CA?
  • Did you get the following error message from the SBC?


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If so, the likely reason is a missing CA Root Certificate. The SBC does not have any pre-installed CA root X.509 certificates, unlike typical browsers found on your PC. Ensure the entire certificate chain of trust is installed on the SBC, including the root certificate. Acquire the CA root certificate as follows:

  1. Contact your system administrator or certificate vendor to acquire the root, and any further missing intermediate certificate(s) to provision the entire certificate chain of trust within the SBC;
  2. Load the root certificate, along with the intermediate and SBC certificates, according to Importing Trusted Root CA Certificates.

NOTE: Root certificates are easily acquired from the certificate authorities. For example, the root certificate for the GoDaddy Class 2 Certification Authority may be found at https://ssl-ccp.godaddy.com/repository?origin=CALLISTO . For more information about root certificates, intermediate certificates, and the SBC server (“leaf”) certificates, refer to this tutorial.

For other certificate-related errors, refer to Common Troubleshooting Issues with Certificates in SBC Edge.

Note
titleBefore you begin

Before importing a new Signed Server Certificate, you must first import a valid Trusted CA Certificate.

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Note

SHA2-256 Certificate Compatibility

SHA2-256 CA Certificates may be used for the SBA, SBC, and Lync 2013 Servers. Lync 2010 requires that all devices employ ALL SHA1 Certificates. For more information see the Microsoft SHA1 Deprecation Policy.

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  1. In the WebUI, click the Settings tab.

  2. In the left navigation pane, go to Security > SBC Certificates > SBC Edge Certificate.

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    1Sonus SBC Edge Certificate

Key Usage Field Descriptions

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To import an X.509 signed certificate: 

  1. Select X.509 Signed Certificate from the Import menu at the top of the page.

 

  1. Select X.509 Signed Certificate from the Import menu at the top of the page.
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    1Import X.509 Signed Certificate

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  2. Chose the import mode (Copy and Paste or File Upload) from the Mode pull-down menu.

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    1Import Mode

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  3. If you chose File Upload:
    1. Use the Browse button to find the file
    2. Click OK.
  4. If you choose Copy and Paste:
    1. Open the file in a text editor.
    2. Paste the contents into the Paste Base64 Certificate text field.
  5. Click OK.

To import a PKCS12 Certificate and Key: 

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1Import PKCS12 Certificate and Key

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titleImporting PKCS12 Certificate Guidelines
  • The PKCS12 certificate must not be a chain, but only as the SBC certificate pair.
  • When importing a PKCS12 certificate, the Trusted CA certificates must be imported as a chain if there are both intermediate CA and root CA certificates.

  1. Select PKCS12 Certificate and Key from the Import menu at the top of the page.

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    1Import PKCS12 Server Certificate and Key

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  2. Enter the password used to export the certificate in the Password field.

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    1Import PKCS12 Server Certificate

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  3. Browse for the PKCS certificate and key file.

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    You must use the same password as was used when exporting the certificate and key.

  4. Click OK

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