Page History

Add_workflow_for_techpubs

AUTH1 UserResourceIdentifier{userKey=8a00a02355cd1c2f0155cd26c85b00e8, userName='null'} REV5 UserResourceIdentifier{userKey=8a00a02355cd1c2f0155cd26c85b00e8, userName='null'} REV6 UserResourceIdentifier{userKey=8a00a02355cd1c2f0155cd26c85b00e8, userName='null'} REV3 UserResourceIdentifier{userKey=8a00a02355cd1c2f0155cd26c85b00e8, userName='null'} REV1 UserResourceIdentifier{userKey=8a00a02355cd1c2f0155cd26c85b00e8, userName='null'}

To support regulatory compliance and quality control purposes for call centers and financial institutions, the

Spacevars
0 series4

supports session recording by sending a copy of the RTP stream of the call to be recorded to an external recording device.

The

Spacevars
0 product

does not participate in the decision process of which calls need to be recorded. Instead, it receives information about calls to be recorded via through an enhanced SIP interface as defined by NICE Systems. NICE uses call ID, calling DN and UCID ( Unique Call ID (UCID) to identify the recording session. This format supports Avaya recording.

The

Spacevars
0 product

supports session recording functionality only if media is anchored in SBC. If direct media is applied, RTP streams do not flow through the

Spacevars
0 product

, and the

Spacevars
0 product

cannot duplicate RTP packets.

...

Info
title Info
Refer to Zone - SIP Sig Port - CLI or Signaling Ports - Sip SIP Sig Port (EMA) for configuration details.

...