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This article explains setting up
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- Providing a sound source by either uploading a sound file to
or by connecting a live audio source through an FXS port.Spacevars 0 product - Specify the source.
- Enable the Music-on-Hold Service.
System and Music File Requirements
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- WAV
- PCMA
- PCMU
- PCM
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Maximum File Size: 1 MiB Valid Audio File Type:
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Providing the Audio Source
Follow instructions here: Uploading Music on Hold Files - SBC SWe Lite.
Selecting the Music On Hold Mode
Enable Music on Hold as follows:
- From the Music on Hold drop down list (via applicable SIP Signaling group) select Enables for 2-Way Hold only or Always Enabled.
- Click Apply.
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Under certain conditions, after multiple, consecutive attended transfers, Music On Hold will not be heard on the SIP phone when the call is put on hold |
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Providing The Audio Source
To upload a music (sound) file :
Upload the file using the Uploading a Sound File procedure in Configuring the Media System.
To connect a live audio source through an FXS port:
- Specify the live audio source using the Specifying a Live Audio Source procedure in Configuring the Media System.
Connecting an audio source for Music On Hold requires the use of an adapter between
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Music On Hold volume is controlled from the audio source device (iPod, MP3 Player, etc.). The preferred volume level can be adjusted by listening to the stream, or by examining the RTP trace captured from the SIP call leg of the call. Use the receive gain settings on the FXS port to make any additional fine-tuning volume adjustments.
Selecting the Music-on-Hold Mode
To use Music on Hold, you must specify a source in the Media System Configuration page of the UI and then Enable Music on Hold in the applicable SIP Signaling Group.
Verifying Music Upload Status and FXS Music-on-Hold source.
To verify that the file has been successfully uploaded:
- In the WebUI, click the Settings tab.
- In the left navigation pane, go to System > DSPs
The Music on Hold status will be Loaded if the file was successfully uploaded.
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Other status' are:
- Not Loaded
- Load Fail
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If your system does not have transcoding licenses, be sure your MOH file is encoded in the same Law as your calls use. For instance, if you're using A-Law for your calls, be sure to use an A-law encoded MOH file. If your system has transcoding licenses, then the system will automatically transcode between different types of codec compressions. |
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Overview
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