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Overview

The 

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include includes a password recovery feature that allows for the recovery of (resetting) the admin password. This feature works by creating a temporary Admin user with a temporary password that allows an administrator to access the Local User Management page of the UI and reset at least one Admin level user's password.

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The Password Recovery feature is enabled (disabled by default) from the Global Security Options page of the UI. Enabled/disable this feature as follows:

1. In the WebUI, click the Settings tab.

2. In the left navigation pane, go to Security > Users > Global Security Options.

3. From the Password Recovery drop down list, select True (to disable, select False).
4. Click Apply.

For details on Global Security Configuration, refer to Managing Global Security Options.

Resetting the Admin Password

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Note
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To recover a lost password: First check with other members of your organization who have Administrator privileges and have them assist you. If this is not possible, contact Sonus TAC at https://www.sonus.net/company/maintenance/log-trouble-tickets. Spacevars 0 company Support at Ribbon Support Portal

Simple Admin Password Recovery Procedure

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Caption 0 Figure 1 Restore System Configuration Image Modified

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The configuration restoration task can be initiated from either the Tasks or Settings tabs. For specific information about restoring a configuration, see the Restoring Data section in this documentation.

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