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Warning
titleWarning

 This procedure is service impacting.

Info
titleNote

The BIOS firmware upgrade is not part of

Spacevars
0product
application upgrade in both
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and
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platforms. 

 

The following procedure describes the 

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application upgrade using the Platform Manager (Non-LSWU):

  1. Download the
    Spacevars
    0product
     application package from the Salesforce customer portal to your local folder on a PC or remote server. To know more on how to download files, refer to Downloading the Software from Salesforcethe Ribbon Support Portal.
  2. Validate the SBC md5 checksum using the checksum calculator. See Refer to Validating MD5Sum with 'Checksums Calculator' for guidance.
  3. Launch the Platform Manager.
    The Platform Manager main screen appears.

    Caption
    0Figure
    1Platform Manager Main Screen

  4. Upload the SBC application package to Active and Standby SBC servers using Upload Files tab.

    1. Click Upload Files tab.

      Caption
      0Figure
      1Opening Upload Files Tab

    2. Click Select.
    3. Browse the SBC application package files in the File Upload screen.

      Caption
      0Figure
      1Selecting SBC application package

    4. Click Open. The Files are listed in Upload Queue section.

    5. Click Upload to upload all the files.

      Caption
      0Figure
      1Uploading SBC package


    6. Once the file upload is completed, the SBC application files are moved to Files section.

      Caption
      0Figure
      1Completing the upload


  5. Stop the application on active server using Admin > Stop Application.

    Caption
    0Figure
    1Stopping Active Server

  6. The stop application is a service affecting operation. Confirm the stop operation with the user credentials.

    Caption
    0Figure
    1Confirm Stop Application

  7. The application is stopped on the active server.

    Caption
    0Figure
    1Stopping Application on Active Server

  8. Launch the Platform Manager on the standby server.

    Info
    iconfalse
    titleNote

    Once the

    Note

    After stopping the application on the active server (WFDSBC01a) stops, automatically the automatic switchover happens and standby server (WFDSBC01b) becomes active. 

    Caption
    0Figure
    1Platform Manager Main Screen

  9. Stop the application on standby server using Admin > Stop Application.

    Caption
    0Figure
    1Stopping Standby Server

  10. The stop application is a service affecting operation. Confirm the stop operation with the user credentials.

    Caption
    0Figure
    1Confirm Stop Application

  11. The application is stopped on the standby server.

    Caption
    0Figure
    1Stopping Application on Standby Server

     

  12. From the Platform Manager of initial active server (WFDSBC01a), click navigate to SW Install > Upgrade SBC Application tab. Select the SBC Application Version to upgrade, and click Next.

    note
    Info
    iconfalse
    titleNote

    Select the "off-line" upgrade option for Non-LSWU upgrades. Ignore the messages appearing for Live Software Upgrade (LSWU). These messages will be removed in the sub-sequent releases. 

    note
    Caption
    0Figure
    1Selecting SBC Version

    Info
    iconfalse
    titleNote

    The signature file of the SBC package verifies the integrity of the package contents before proceeding with the SBC installation. 

  13. Confirm the Upgrade by providing your user credentials and click Upgrade.

    Caption
    0Figure
    1Confirming Upgrade

  14. The upgrade process starts on the active server (WFDSBC01a) and displays the upgrade status on View Application Upgrade Log screen.

    Caption
    0Figure
    1Continuing SBC Upgrade

    note
    Caption
    0Figure
    1Continuing SBC Upgrade

    Info
    iconfalse
    titleNote

    You may lose connectivity to browser session as the server goes for reboot. 

    note
    Info
    iconfalse
    titleNote

    This process takes approximately 45 minutes to complete on a single server. 

    note
    Caption
    0Figure
    1Rebooting SBC Platform

    Info
    iconfalse
    titleNote

    BIOS upgrade is not part of SBC application upgrade in both

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    and
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    platforms. 

    Warning

    Once the upgrade is successful, clear the browser cache prior to accessing the SBC EMA.

  15. Launch the EMA Platform Mode.
    Log on using the default credentials.

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    Caption
    0Figure
    1Logging On to EMA Platform

    Info
    iconfalse
    titleNote

    Beginning with 5.0 release, the Platform Manager is integrated into the EMA and hereafter referred to as EMA Platform Mode. Thus, post 5.0 SBC application installation and upgrades are performed using the EMA. 

  16. Verify the SBC application status on the Administration > System Administration > Platform Management screen.

    note
    Caption
    0Figure
    1Verifying Active SBC Status

    Info
    iconfalse
    titleNote

    Once all the SBC process starts running, continue upgrading the standby SBC server. 

  17. Follow the step 12 through step 16 to perform upgrade on the standby server (WFDSBC01b).

  18. Verify the Standby SBC application status on the Administration > System Administration > Platform Management screen.

    Caption
    0Figure
    1Verifying Standby SBC Status

  19. Verify the Firmware, ConnexIP OS and SBC application in Monitoring > Dashboard > System and Software Info.

    Caption
    0Figure
    1System and Software Information for HA pair

  20. Log on to EMA. Navigate to Monitoring > Dashboard > System Status to verify the overall HA system status in the active server.

    Caption
    0Figure
    1Overall HA System Status

    Info

    End of Procedure

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