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Confirm that you are working in a Ribbon SBC Edge 9.0.9 or higher device.
Info title Note The SBC and SBC Communication service must be on Ribbon SBC Edge release 9.0.9 or higher.
- Confirm that your ASM features a licensed copy of Windows Server 2012 R2. For more information on how to confirm your Windows Server 2012 R2 license, refer to: Confirm Windows Server 2012 R2 2019 or 2012R2 License.
Confirm that your ASM is loaded with the Teams Office 365 Direct Routing ASM image, for example, directrouting-ws2012r2-901b560-2020-11-23SBA image.
Anchor ASM image ASM image
Example of the Windows License and Office 365 Direct Routing SBA Image TypeNote title Caution Do not apply an ASM_Teams_update.pkg until the SBA is fully deployed, as this results in an undesired outcome such as breaking the system.
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