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Available_since
TypeAvailable Since
Release6.1.2

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This article explains setting up 

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to use the Music-on-Hold feature. Configuring the Music-on-Hold feature is a relatively straight-forward process that involves the following overall steps:

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Warning

On the SBC SWe Lite, Music on Hold call flows and interactions with Microsoft Teams and ICE have not been verified, and in certain use cases Music on Hold may not be heard.

 

Available_since
TypeModified For
Release8.0.2

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System and Music File Requirements

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Note

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icon

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  • WAV
  • PCMA
  • PCMU
  • PCM

 

Table plus

Platform

Maximum
File Size

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1MB

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4MB

Providing The Audio Source

To upload a music (sound) file :
Upload the file using the Uploading a Sound File procedure in Configuring the Media System.

To connect a live audio source through an FXS port:

Connecting an audio source for Music On Hold requires the use of an adapter between

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RJ11 port and the source device (CD player, radio, iPod. MP3 player, personal computer, etc.). Common adapters include a 3.5mm connector on one end and an RJ11 on the other with an isolation transformer between the two.

Music On Hold volume is controlled from the audio source device (iPod, MP3 Player, etc.). The preferred volume level can be adjusted by listening to the stream, or by examining the RTP trace captured from the SIP call leg of the call. Use the receive gain settings on the FXS port to make any additional fine-tuning volume adjustments.

Selecting the Music-on-Hold Mode

To use Music on Hold, you must specify a source in the Media System Configuration page of the UI and then Enable Music on Hold in the applicable SIP Signaling Group.

Verifying Music Upload Status and FXS Music-on-Hold source.

To verify that the file has been successfully uploaded:

  1. In the WebUI, click the Settings tab.
  2. In the left navigation pane, go to System > DSPs

The Music on Hold status will be Loaded if the file was successfully uploaded.

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borderStylenone

Caption
0Figure
1Verify Upload

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Other status' are:

  • Not Loaded
  • Load Fail
false
titleAudio File Requirements

Maximum File Size: 5 MiB

Valid Audio File Type:

Audio File TypeEncoding FormatSampling Rate
WAV (mono)

g711 µ-law

8 Khz 

Providing the Audio Source

Follow instructions here: Uploading Music on Hold Files - SBC SWe Lite.

Selecting the Music On Hold Mode

Enable Music on Hold as follows:

  1. From the Music on Hold drop down list (via applicable SIP Signaling group) select Enables for 2-Way Hold only or Always Enabled.
  2. Click Apply.

 

Info

Under certain conditions, after multiple, consecutive attended transfers, Music On Hold will not be heard on the SIP phone when the call is put on hold.


Pagebreak

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iconfalse
titleNote:

If your system does not have transcoding licenses, be sure your MOH file is encoded in the same Law as your calls use. For instance, if you're using A-Law for your calls, be sure to use an A-law encoded MOH file.

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