This is a best practice on how to enable, collect, and provide traces and logs from
Spacevars
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product
and from ASM.
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Panel
Remote Desktop into SBA machine (ASM)
Use Windows Explorer to navigate to the C:\SBCUX\PUBLIC\LOGS directory as shown below and collect/copy all files in this directory as shown on the following screenshot
Caption
0
Figure
1
Navigate Directory
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Note
For security purposes, there is no longer one set of credentials for a customer account.