The Application Solution Module (ASM) module is a separate, fully-functional server installed inside the
chassis. Features of this ASM are managed from the
SBC 1000/2000 Web Interface via the
SBC 1000/2000 Communication Service.
An operating ASM has two software partitions:
Software application support on the Application Solution Module (ASM) is limited:
- Microsoft Teams/Skype Survivable Branch Appliance (SBA)
- Microsoft Teams/Skype Resilient Branch Appliance (RBA) communicating with the Teams/Skype Front End
- Quality of Experience (QoE) Agent Server Gateway
Software must be provided by
and configured via the
-provided provisioning and management interface.
ASM Modes and Ribbon Support
The ASM operates in either of two modes, Appliance or Server.
- Appliance mode, in which the SBA utilizes 's security solution and the SBA default offering.
- Server mode, in which the SBA relies on the software you installed to provide alternative security/firewall protection or enhanced SBA operation. Operating in Server mode is valid.
By default, all ASMs are shipped in Appliance mode.
Server Mode
There are three actions that you can take to switch an ASM into Server mode:
- Installing third-party software that is not approved by .
- Changing the Windows Role and Feature installed on the ASM in order to support additional Windows functionality. Using Remote Desktop or any other source.
- Running Windows Update without using the UI or API (for example, using GPO or automatic Windows Update).
You can choose to operate in Server mode if:
- You want to follow their own internal security and update processes rather than the standard processes regarding the Windows Server OS and/or the SBA application, or
- You want to deploy a firewall or antivirus solution not supplied by , or
- You wish to use a third-party application (Call Recording, Auto Attendant, or IP PBX for example) that is not currently approved for use with the ASM. This includes common open-source IP PBX applications such as those offered by Asterisk.
Third-Party Applications Supported in Appliance Mode
When the ASM is deployed in Appliance mode,
will provide support for the selected ("approved") third-party applications.
has
approved select applications from the following vendors for use in Appliance mode.
Installing Unsupported Third-Party Applications
Refer to Best Practice - Common Use Cases for Repurposing the ASM for Third-Party Applications and Server Mode.
Warning |
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- Please contact your service representative before installing any unsupported third-party applications.
- If you install third-party applications that has not explicitly approved, and if you request ASM OS and application support (vs. hardware support only), reserves the right to request that the ASM be re-initialized and returned to Appliance mode.
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Windows Status Panel
The Support Mode value of Server in the Windows Status panel indicates that unsupported software has been installed on the ASM.
Note |
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The only way to switch back to Appliance mode is to re-initialize the ASM. |
Support Mode Definitions
Panel |
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bgColor | #FAFAFA |
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borderStyle | none |
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Appliance Certified Mode: The ASM image contains v3.2 SbcComms or later and no third-party software has been installed. Appliance Controlled Mode: The original ASM image was a version previous to 3.2 and has been upgraded. Server: A third-party software installation has been detected by the ASM. Operating in Server mode is valid. |
Additional Topics