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To support regulatory compliance and quality control purposes for call centers and financial institutions, the

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supports session recording by sending a copy of the RTP stream of the call to be recorded to an external recording device.

The

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does not participate in the decision process of which calls need to be recorded. Instead, it receives information about calls to be recorded via through an enhanced SIP interface as defined by NICE Systems. NICE uses call ID, calling DN and UCID ( Unique Call ID (UCID) to identify the recording session. This format supports Avaya recording.

The

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supports session recording functionality only if media is anchored in SBC. If direct media is applied, RTP streams do not flow through the

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, and the

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cannot duplicate RTP packets.

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NICE_vs_MediaPacketCapture NICE_vs_MediaPacketCapture

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MultiExcerptName Recording Limit PageWithExcerpt Session Recording Support

 

To enable/disable a SIP Signaling Port to allow recording, use CLI syntax:

Code Block
% set addressContext <addressContext_name> zone <zone_name> sipSigPort <index> recorder <disabled | enabled>

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Info
title Info
Refer to Zone - SIP Sig Port - CLI

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or Signaling Ports -

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SIP Sig Port (EMA) for configuration details.

 

To enable/disable recording from SIP trunk group, use CLI syntax:

Code Block
% set addressContext <addressContext_name> zone <zone_name> sipTrunkGroup <TG_NAME> media recordable <disabled | enabled>

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title Info
Refer to SIP Trunk Group - Media - CLI

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or SIP Trunk Group - Media (EMA) for configuration details.

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