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Available_since
Type Available Since Release 6.1.2

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Note
For SWe Lite Music On Hold, refer to Configuring SBC SWe Lite for Music On Hold

 

 

...

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Hold

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1. Providing a sound source by either uploading a sound file to

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   or by connecting a live audio source through an FXS port.
2. Specify the source.
3. Enable the Music-on-Hold Service.

System and Music File Requirements

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  must  must be running version 2.1 or later.
• Music files must be one of the following formats:
  • WAV
  • PCMA
  • PCMU
  • PCM

 

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Caption
0 Table 1 Maximum File Size
Platform Maximum File Size Spacevars 0 series

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1 MiB Spacevars 0 series2 4 MiB

...

 

Providing

...

the Audio Source

To upload a music (sound) file:

Upload the file using the the Uploading a Sound File procedure in  procedure in Uploading Music on Hold Files - SBC Edge.

To connect a live audio source through an FXS port:

Specify the live audio source using

...

the Specifying a Live Audio Source

...

 procedure in Configuring the Media System.

Connecting an audio source for Music On Hold requires the use of an adapter between

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RJ11  RJ11 port and the source device (CD player, radio, iPod. MP3 player, personal computer, etc.). Common adapters include a 3.5mm connector on one end and an RJ11 on the other with an isolation transformer between the two.

Music On Hold volume is controlled from the audio source device (iPod, MP3 Player, etc.). The preferred volume level can be adjusted by listening to the stream, or by examining the RTP trace captured from the SIP call leg of the call. Use the the receive gain settings  settings on the FXS port to make any additional fine-tuning volume adjustments.

Selecting the Music

...

On Hold Mode

To use  Enable Music on Hold , you must specify a source in the Media System Configuration tab of the UI and then Enable Music on Hold in the applicable SIP Signaling Group.as follows:

1. From the Music on Hold drop down list (via applicable SIP Signaling group) select Enabled for SDP Inactive only or Always Enabled.
2. Click Apply.

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Verifying Music Upload Status and FXS Music

...

On Hold source.

To verify that the file has been successfully uploaded:

1. In the WebUI, click

   the

   the Settings

   tab

    tab.

2. In the left navigation pane, go

   to

   to System > DSPs.

The Music on Hold status File Status will be show as Loaded if  if the file was successfully uploaded.

Panel
borderStyle none
Caption 0 Figure 1 Verify Upload Image Modified

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Other status' are:

• Not Loaded
• Load Fail

Note
icon false title Note:
If your system does not have transcoding licenses, be sure your MOH file is encoded in the same Law as your calls use. For instance, if you're using A-Law for your calls, be sure to use an A-law encoded MOH file. If your system has transcoding licenses, then the system will automatically transcode between different types of codec compressions.

Info
Under certain conditions, after multiple, consecutive attended transfers, Music On Hold will not be heard on the SIP phone when the call is put on hold.

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