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This document describes how to resolve integration issues that can occur with the Microsoft Teams Direct Routing interface for connecting the Ribbon SBC  1000/2000 to Microsoft Teams.


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Overview

Microsoft Teams Direct Routing allows a direct connection between a supported, customer-provided SBC and the Microsoft Cloud in which services are provided to Teams calling clients. Microsoft has certified the SBC 1000/2000 for use with Teams Direct Routing. Perform the steps that follow to identify and investigate integration issues.

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Easy Configuration for Microsoft Teams uses SILK Narrowband  

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By default, Easy Configuration in the the

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configures SILK Narrowband for SILK. The best use of SILK Wideband is configured with another Wideband codec. Using SILK Wideband to G.711 does not increase voice quality and will diminish call capacity. 

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For a Teams client located inside the corporate network: Place a call to the Carrier access on the Downstream SBC. If the call has media optimization, the Proxy SBC's Monitor screen displays DA; this indicates the media is direct between the Teams client and the Downstream SBC (see below). If the Proxy SBC's Monitor screen displays B, the Proxy SBC proxies the media and the media is not optimized. Available_sinceTypeAvailable SinceRelease8.1.5 

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1Proxy SBC's Monitor Screen Displays DA

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