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titleTable of Contents
Table of Contents
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Info
titleAbout this Page

This is a best practice on how to enable, collect, and provide traces and logs from

Spacevars
0product
and from ASM.

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  1. Lync SBA client calls a PSTN number
  2. Call in question is reproduced, and SBA event log states that the gateway is marked as down

Once the issue is addressed with a CRM case, be sure to include the following files for a quicker resolution:

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Files to Provide

SBC Configuration Backup File

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Deck of Cards
iddeck1forUXenableLogs
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labelSBC2000
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  1. Launch your preferred browser and log into WebUI
  2. Navigate to SETTINGS (tab) > Logging Configuration / Subsystems (in navigation pane)

  3. Add the following subsystems with the log level of Debug as shown on following screenshot 

    Caption
    0Figure
    1Add Subsystems

    Image Modified

  4. Rotate the log as shown on the following screenshot:

    Caption
    0Figure
    1Rotate Log

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labelSBC1000
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  1. Make sure to have a syslog server installed in your Sonuswork; preferably Log Exchange (LX), which you can download from Sonus downloads.
  2. In the WebUI, click the Settings tab.
  3. In the left navigation pane, go to Logging Configuration > Remote Log Servers.

  4. Add Remote Log Server as show on the following screenshot (Log Destination is where the Sonus Log Exchange (LX) is installed)

    Caption
    0Figure
    1Add Remote Log Server

    Image Modified

  5. In the WebUI, click the Settings tab.

  6. In the left navigation pane, go to Logging Configuration > Subsystems and add the following subsystems as show on the following screenshot. 

    Caption
    0Figure
    1Add Subsystems

    Image Modified

  7. Launch the Log Exchange (LX) on the Syslog Server Machine
  8. Click Syslog Server

  9. Click Start Listening as shown on the following screenshot. 

    Caption
    0Figure
    1Start Listening

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Lync (SBA) Logs
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  1. Remote Desktop into SBA machine (ASM)
  2. Launch the Lync Server 2010 Logging Tool
  3. Enable Mediation Server, S4, and SIPStack components with Level All, and Flags All for each component

  4. Hit Start Logging as shown on the following screenshot:

    Caption
    0Figure
    1Start Logging

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Executing the Scenario in Question

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labelSBC2000
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  1. Launch a supported browser and log into WebUI
  2. Navigate to SETTINGS (tab) > Logging Configuration / Subsystems (in navigation pane)

  3. Download the log as shown on the following screenshot: 

    Caption
    0Figure
    1Download Log

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labelSBC1000
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  1. On Syslog Server machine, click Stop Listening on LX Syslog Server as shown on the following screenshot: 

    Caption
    0Figure
    1Stop Listening

    Image Modified

  2. Click Save File button and save it as .log or .txt file.
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Lync (SBA) Logs
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  1. Remote Desktop into SBA machine (ASM)
  2. In the Lync Server 2010 Logging Tool

  3. Hit Stop Logging as shown on the following screenshot:

    Caption
    0Figure
    1Stop Logging

    Image Modified

  4. Hit View Log Files on Lync Server 2010 Logging Tool as shown on the following screenshot

    Caption
    0Figure
    1View Log Files

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  5. Save the log as txt file as shown on the following screenshot

    Caption
    0Figure
    1Save Log

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SBCSBA/ASM Logs
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  1. Remote Desktop into SBA machine (ASM)

  2. Use Windows Explorer to navigate to the C:\

    SBC

    UX\PUBLIC\LOGS directory as shown below and collect/copy all files in this directory as shown on the following screenshot

    Caption
    0Figure
    1Navigate Directory

    Image Modified

How to Provide the Files to Sonus TAC

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Note

For security purposes, there is no longer one set of credentials for a customer account.

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