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This section provides solutions to frequently asked questions (FAQs) about the

Click on a frequently asked question to learn more:

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Can I change my SFPs from copper to fibre?

"I'm moving my SBC 5k from one building to another and need to change my SFPs from copper to fibre. Can I just swap them with the Ribbon-provided SFPs before I power on the SBC, or is there more involved?"

You can swap the SFPs as long as you make sure to use the Ribbon-provided SFPs. Do not use a mix fiber and copper SFPs (all PKT ports have to be the same and all HA ports have to be the same).

How do I transfer files from one unit to the other?

You can transfer files from one unit

This section provides solutions to frequently asked questions (FAQs) about the

Click on a frequently asked question to learn more:

Can I change my SFPs from copper to fibre?

"I'm moving my SBC 5k from one building to another and need to change my SFPs from copper to fibre. Can I just swap them with the Ribbon-provided SFPs before I power on the SBC, or is there more involved?"

You can swap the SFPs as long as you make sure to use the Ribbon-provided SFPs. Do not use a mix fiber and copper SFPs (all PKT ports have to be the same and all HA ports have to be the same).

How do I transfer files from one unit to the other?

You can transfer files from one unit of a HA pair to the other (this comes in handy for large files that you may have to send over a slow VPN), using SCP and port 2024.

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1. From the source SBC, login to Linux shell using sftpadminadmin/sftpadmin admin and change directory to where the file is located.
   
   

2. Connect to target SBC. In this example, SBXa is the source and SBXb is the target SBC.

   Code Block
   language none
   sftpadmin@SBXa$admin@SBXa$ sftp -oPort=2024 sftpadmin@SBXbadmin@SBXb Connecting to SBXb sftpadmin@SBXbadmin@SBXb's password: <password> Connected to SBXb

   
   

3. Use the put command to transfer a file to the specified directory as shown in the example below.

   Code Block
   language none
   sftp> put sbc-V03.01.00-R000.x86_64.tar.gz /opt/sonus/external

   
   

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You can also do a search from the EMA GUI. To view the Routing workspace, see Call Routing: System Provisioning - Routing.

How do I display the status of all the trunk groups in a Zone?

admin@DFWNBS01a> show status addressContext default zone zonePublicTrunking trunkGroupStatus 
 trunkGroupStatus APBX5TEST {
 state inService;
 totalCallsAvailable50;
 totalCallsInboundReserved0; inboundCallsUsage0; outboundCallsUsage0; 
totalCallsConfigured50; priorityCallUsage0; totalOutboundCallsReserved 
0; bwCurrentLimit-1; bwAvailable-1; bwInboundUsage0; bwOutboundUsage0; 
packetOutDetectStatenormal;
 }
 trunkGroupStatus TKSOFTWARE {
 state inService;
 totalCallsAvailable10;
 totalCallsInboundReserved0; inboundCallsUsage0; outboundCallsUsage0; 
totalCallsConfigured10; priorityCallUsage0; totalOutboundCallsReserved 
0; bwCurrentLimit-1; bwAvailable-1; bwInboundUsage0; bwOutboundUsage0; 
packetOutDetectStatenormal;
 }

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How do I display trunk group configuration data?

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admin@DFWNBS01a> show table addressContext default zone zonePublicTrunking

sipTrunkGroup APBX5TEST
state enabled; mode inService; policy {
carrier0000;
country1; sipDomain""; localizationVariant northAmerica; digitParameterHandling {
numberingPlanNANP_ACCESS; ingressDmPmRule ""; egressDmPmRule"";
}
callRouting {
elementRoutingPriority DEFAULT_IP;
}
media {
packetServiceProfile pspMediaRelay;
}
services {
classOfService BLOCK_COUNTRY_CODES;
}
signaling {
ipSignalingProfile PBX_SIP;
}
}
cac {
callLimit 50;
}
signaling {
methods {
message reject;
publish reject; subscribe reject; notify reject; info reject; register reject; update reject;
}
}
media {
mediaIpInterfaceGroupName customerPublic;
}

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What if my video calls are not working?

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1. Video bandwidth:
   1. Check CAC configuration
   2. Check reduction factor
2. Passthrough calls are permitted:
   1. Check Packet Service Profile flags (no transcode option)
   2. No convert mode for Late Media video calls
3. Codec List Profile – check if codecListProfile manipulation results in no coded in offer/answer
4. Ingress/Offered SDP – check if video m -line is present

How do I import a ".cli" script file from the EMA GUI?

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admin@DFWNBS01a% delete global callRouting route none Sonus_NULL Sonus_NULL standard 2144761510 1 all all ALL none Sonus_NULL

How do I delete a Trunk Group?

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admin@SBC01a% set addressContext default zone zonePublicTrunking sipTrunkGroup "PURDUERES_7655883470 " state disabled mode outOfService 
admin@SBC01a% commit 

admin@SBC01a% delete addressContext default zone zonePublicTrunking sipTrunkGroup "PURDUERES_7655883470 " 
admin@SBC01a% commit 

How do I turn Globalization (+1) on and off per trunk group

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admin@SBC01a> show status system highAvailabilityPort status DFWNBS01a haPort1 {
macAddress      00:10:1b:01:11:1c;
ipAddress       0.0.0.0;
negotiatedSpeed speed1000Mbps;
oosReason       na;

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How do I display registered users (Access configuration)?

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% set oam localAuth user <user_name> group <group_name>

How do I change default passwords?

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How do I monitor IP addresses of users logged into the SBC?

Login to the EMA and navigate to Administration > Users and Application Management > User Management window and view User Sessions table.

What is the maximum number of DM/PM rules allowed on the ERE?

The ERE does not limit the number of DM/PM rules.

Can I configure the SBC to send CDRs to multiple primary CDR servers?

Currently, the SBC only supports one one primary and one secondary CDR server.

Why can I not read OIDs directly from the MIB tables?

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the SBC?

Login to the EMA and navigate to Administration > Users and Application Management > User Management window and view User Sessions table.

What is the maximum number of DM/PM rules allowed on the ERE?

The ERE does not limit the number of DM/PM rules.

Can I configure the SBC to send CDRs to multiple primary CDR servers?

Currently, the SBC only supports one one primary and one secondary CDR server.

Why can I not read OIDs directly from the MIB tables?

The OIDs are indexes in the MIB tables, and indexes are not readable using SNMP GET requests. The SNMP GETNEXT requests are used to find out what indexes are currently present in the MIB tables. For more information, refer to the section How to Retrieve Ribbon Enterprise MIB OIDs.

How long does it take to save an SMM containing a very large number of rules?

It can take several hours to execute and save an SMM with a very large number of rules.

For example, saving an SMM profile containing 10,000 rules, 80,000 criterion and 50,000 actions can take approximately 3 hours and 45 minutes. This delay applies to all interfaces (CLI, GUI and REST API).