Panel |
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Add_workflow_for_techpubs |
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AUTH1 | UserResourceIdentifier{userKey=8a00a02355cd1c2f0155cd26cb8305e9, userName='null'} |
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JIRAIDAUTH | SYM-23175 |
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REV5 | UserResourceIdentifier{userKey=8a00a02355cd1c2f0155cd26cb8305e9, userName='null'} |
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REV6 | UserResourceIdentifier{userKey=8a00a02355cd1c2f0155cd26cb8305e9, userName='null'} |
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REV3 | UserResourceIdentifier{userKey=8a00a02355cd1c2f0155cd26ce320b29, userName='null'} |
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REV1 | UserResourceIdentifier{userKey=8a00a02355cd1c2f0155cd26cc0e070f, userName='null'} |
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In this section: |
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In this article, we describe the necessary steps to configure
and Lync for Enhanced Emergency Services (E911) support.
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Overview
There are two types of 911 (emergency) calls, Basic and Enhanced:
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- Launch Lync Server 2010 Configuration Manager.
- Click Network Configuration on left pane.
- Click Location Policy on right pane.
Edit the Global Location Policy as shown below.
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0 | Figure |
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1 | Configure Location Policy |
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Ensure to Commit the changes after configuring the attributes. |
Dial Plan Configuration
To configure a dial plan:
- Launch Lync Server 2010 Configuration Manager.
- Click Voice Routing on left pane.
- Click Dial Plan on right pane.
- Edit the Dial Plan as required.
Add a new Normalization Rule for 911 call as shown below.
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0 | Figure |
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1 | Configure Dial Plan |
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Make sure to Commit the changes after configuring the attributes shown above. |
Route Configuration
- Launch Lync Server 2010 Configuration Manager.
- Click Voice Routing on left pane.
- Click Route on right pane.
- Edit the relevant Voice Route and add a new Pattern for 911 call.
Be sure to have the relevant
gateway selected in Associated Gateways field as shown below. Panel |
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0 | Figure |
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1 | Route Configuration |
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Make sure to Commit the changes after configuring the attributes shown above. |
Trunk Configuration
- Launch Lync Server Management Shell.
- Check the Trunk Configuration using
Get-CSTrunkConfiguration
command.
- Verify that
EnablePIDFLOSupport
attribute is True. If not:- Run the
Set-CSTrunkConfiguration -EnablePIDFLOSupport $True
script. - Press Enter.
- Verify that script
Get-CSTrunkConfiguration
returns a EnablePIDFLOSupport
attribute as True, as shown below.
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1 | Create LIS Subnet |
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Location Policy Configuration
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0 | Figure |
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1 | Location Policy Configuration |
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Make sure to Commit the changes after configuring the attributes shown above. |
Ribbon SBC Edge Configuration
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Note |
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As an alternative, you can configure the SBC Edge using an easy configuration wizard, see Using Lync Setup for E911 Configuration. |
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Tip |
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For instructions on creating and modifying transformation tables, see Managing Transformation Tables and its child pages. |
- In the WebUI, click the Settings tab.
- In the left navigation pane, click Transformation.
- Click to create a new Transformation Table. Configure the new table with the following ELIN Identifier, Called Address/Number, and Calling Address/Number field types:
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0 | Table |
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1 | Transformation Table Entries - Calls to E911 |
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Input Field Type | Input Field Value | Output Field Type | Output Field Value | Match Type |
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ELIN Identifier | (.*) | Callback Pool Identifier | noEntries | Mandatory (Must Match) | Called Address/Number | \+911 | Called Address/Number | 911 | Mandatory (Must Match) | Calling Address Number | \+.#(\d{4}) | Calling Address/Number | +1510564\1 | Mandatory (Must Match) |
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Use the appropriate value for your location in the Calling Address/Number > Output Field Value field. The Output Field value "noEntries" is only an example. You could use a partial string match or a regular expression to catch all (.*) . |
Transformation Table for 911 Fallback calls
- In the WebUI, click the Settings tab.
- In the left navigation pane, click Transformation.
Click to create a new Transformation Table. Configure the new table with the following ELIN Identifier, Called Address/Number, and Calling Address/Number field types:
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0 | Table |
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1 | Transformation Table Entries - 911 Fallback |
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Input Field Type | Input Field Value | Output Field Type | Output Field Value | Match Type |
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ELIN Identifier | (.*) | Calling Name | OtherLocations | Mandatory (Must Match) | Called Address/Number | \+911 | Called Address/Number | 9911 | Mandatory (Must Match) | Calling Address Number | \+.#(\d{4}) | Calling Address/Number | +1510246\1 | Mandatory (Must Match) |
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Use the appropriate value for your location in the Calling Address/Number > Output Field Value field. |
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- In the WebUI, click the Settings tab.
- In the left navigation pane, go to Call Routing Table.
- Click the relevant Call Route table used for calls received from Lync.
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Note |
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Note that when integrating with E911 providers, the Call Priority may have to be set to Emergency. |
Call Flow
In the example configuration, when a 911 call from Lync client arrives on the
with the Location Information as
Office, Lync will then provide the relevant location profile in the Inbound INVITE message.
then passes this information to the
911 Provider in the outbound INVITE message.
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0 | Figure |
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1 | Tracing Relevant Inbound INVITE Message |
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