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Confirm the public SBC Edge FQDN is properly mapped to the External IP used in Configure CCE (via SBC Edge WebUI).
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Any changes to the Configure CCE tab requires the CCE to be redeployed. |
From a PC with open internet access, run Nslookup on the public CCE FQDN. If the result is "Error: Requested name myccesite1.mydomain.com could not be resolved", the Public DNS server needs to be corrected.
Code Block nslookup av.contoso.com
Ensure the IP address returned is the Edge Server External Public IP. If the IP is not the correct one, you need to fix your Public DNS server.
Caption 0 Figure 1 IP Address 
- Ensure the Edge VM has proper DNS resolution.
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Cloud Link is affected by an issue on Windows Server 2012R2 and Cloud Connector Edition; this issue creates a memory leak on the CCE Virtual Machine. As a result, the Mediation Server runs and Edge servers run out of memory after a few weeks. As a fix to this issue, ensure the Window's service version is 6.3.9600.17552 and the Windows Update KB2919355 is installed on the CCE VM, as follows:
- Through Windows, log into the CCE's VM.
- Locate C:\Windows\System32\profsvc.dll.
Right-click on the filename profsvc.dll and select Properties.
Caption 0 Figure 1 Select File 
- Select the Details tab.
If the file version is 6.3.9600.17930, no action is required.
Caption 0 Figure 1 File Details 
- Access the cmd prompt and execute the systeminfo.ext command.
Verify prerequisite KB2919355 is already installed on the VM.
Caption 0 Figure 1 Verify file via Command Prompt 
Access the Control Panel and select System and Security > Windows Update.
- Click Automatic Updates.
Following Windows checking for updates, click on the “<number> important updates are available" link.
Caption 0 Figure 1 Automatic Updates 
- Navigate to the Windows Update Options and turn on Check for Updates Automatically.
Select Update for Windows Server 2012 R2 (KB3078676) and click Install.
After installiationiscomplete, the option to restart the PC to complete the update is displayed. You must turn off Windows Update before restarting.
Note DO NOT RESTART THE PC PRIOR TO TURNING OFF WINDOWS UPDATE.
Turn off windows update before you restart to prevent the VM from automatically doing other updates. See Change Settings.Caption 0 Figure 1 Restart Option 
Through System and Security > Windows Update, click Change Settings and change Important updates to “Never check for updates (not recommended) and click OK.Anchor Change Settings Change Settings Caption 0 Figure 1 Important Updates 
Restart the virtual machine.
Caption 0 Figure 1 Restart the VM 
- Check windows update history to verify KB3078676 was installed successfully as follows:
- Locate C:\Windows\System32\profsvc.dll.
Right-click on the filename profsvc.dll and select PropertiesAccess the Control Panel and select System and Security > Windows Update.
Click View update history.
Caption 0 Figure 1 View Update History 
Caption 0 Figure 1 Review Update History 
Verify File version of profsvc.dll has been updated to 6.3.9600.17930.
- Locate C:\Windows\System32\profsvc.dll.
- Right-click on the filename profsvc.dll and select Properties.
- Click Details.
Verify product version is 6.3.9600.17930.
Caption 0 Figure 1 Select File 
Caption 0 Figure 1 Select Details 
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