Page History

Add_workflow_for_techpubs

AUTH1	cclemetsonUserResourceIdentifier{userKey=8a00a02355cd1c2f0155cd26cb41059c, userName='null'}
JIRAIDAUTH	SYMCHOR-244784084
REV5	cclemetsonUserResourceIdentifier{userKey=8a00a0c85b2726c2015b58aa779d0003, userName='null'}
REV6	cclemetsonUserResourceIdentifier{userKey=8a00a0c85b2726c2015b58aa779d0003, userName='null'}
REV3	rysj	UserResourceIdentifier{userKey=8a00a0c86573c09001659eb92ae50025, userName='null'}
REV1	UserResourceIdentifier{userKey=8a00a02355cd1c2f0155cd26ca2f03d1, userName='null'}
REV2	UserResourceIdentifier{userKey=8a00a02355cd1c2f0155cd26c91d01f9, userName='null'}	REV1	mahmood-aslami

This section details all

Spacevars

0	product

alarms and events. The

Spacevars

0	product

displays these alarms in the Viewing Alarms and Events and are configured in the Configuring Alarms and Events page.

...

User Authentication and Directory Services

Div

class	pdf6pttext

ID	Sub-ID	Type	Default Condition	Category	Decode Key	Default Severity	Auto Clear	Notes/Description
1	1	alarm	AD caching failed	communication	System;Service;IPAddress	minor		Failed to cache attributes from AD in memory. Suggested action - try again later. This alarm will be cleared by event AD caching successful.
1	2	event	Online AD query failed	communication	System;Service

		Failed to execute AD query. Suggested action - confirm that AD is network reachable, check the AD configuration as well as AD access credentials.
1	4	event	User logged in	security	Username;IPAddress

		New user [username] logged in from [ip address] at [time].
1	5	alarm	User login failed	security	Username;IPAddress	major	User [username] login failed from [ip address] at [time]. This alarm will be cleared by event User logged in.
1	6	alarm	AD Unreachable	communication	System:Service;IPAddress; DCType	major	Either AD is network unreachable, or the AD credentials are invalid. DCType will be either Authentication or Call Route This alarm will be cleared by 'AD Reachable' event.
1	7	event	AD Reachable	communication	System:Service;IPAddress; DCType

			Active directory is now reachable. DCType will be either Authentication or Call Route
1	8	event	AD caching successful	communication	System:Service;IPAddress

		AD caching was successful.
1	9	alarm	AD backup failed	equipment	System:Service;IPAddress	minor	Failed to backup cached values from AD to storage device. Either the storage device is not present, or it is full. Contact Ribbon for further assistance.
1	10	event	AD successfully backed up	equipment	System:Service;IPAddress

		Successful backup of cached values from AD to storage device.
1	11	alarm	AD cache truncated	equipment	System:Service	minor

		AD Cache is truncated, AD cache results have exceeded the maximum cache size. Consider caching only the required attributes. If the query is not found in cache, Online query will be performed, while affecting performance.
1	12	alarm	RADIUS Server Unreachable	communication	System:Service;IPAddress	major	Either the RADIUS server is network unreachable, or the configuration is incorrect. Suggested action - check shared secret, listening port, RADIUS server IP. This alarm will be cleared by 'RADIUS Reachable' event.
1	13	event	RADIUS Reachable	communication	System:Service;IPAddress

			RADIUS server is online.
1	14	alarm	CDR logging failed	communication	System:Service;IPAddress	major

		SBC 1000/2000 failed to send CDR to RADIUS based accounting server. Either the RADIUS server is network unreachable, or the configuration is incorrect. Suggested action - check shared secret, listening port, RADIUS server IP.
1	15	alarm	CDR backup failed	communication	System:Service;IPAddress	major

		SBC 1000/2000 failed to backup CDR in local file. Either running with low disk space or CDR backup maximum limit is crossed. Suggested action - Free up the disk space or save the CDR Queued file for future reference.
1	17	event	User password changed successfully	Security	Username

If

Logged any time password is changed by specified user or an administrator.
Event Text: User 'username' password changed successfully by 'username' from 'IP address'.

Info

NOTE: If not preceded by a password expired event, this was a voluntary password change.
1	18	alarm	User password change failed	Security	Username	warning		Logged any time an attempted password change failed by specified user or an administrator. Event Text: User 'username' password change attempted by 'username' from 'IP address" failed. Cleared by event 1.17 - User password changed successfully.

Info

NOTE: If not preceded by a password expired event, this was a voluntary password change.
1	19	event	User account disabled	Security	Username

			Event Text: User 'username' account has been disabled by 'username' from 'IP address'.
1	20	event	User account activated	Security	Username

			Event Text: User 'username' account has been activated by 'username' from 'IP address'.
1	21	event	Global Security Options Changed	Security	Username;IPAddress

		Event Text: Global security options changed by 'username' from 'IP address'.
1	22	alarm	User login blocked	Security	Username	major	Event Text: User 'username' blocked from login due to excessive incorrect login attempts. Cleared by event 1.23 - User login unblocked.
1	23	event	User login unblocked	Security	Username

			Event Text: User 'username' unblocked.
1	24	event	User password expired	Security	Username;IPAddress

		Password has expired.
1	25	alarm	AD: Maximum Threads Exceeded	Processing	System;Service	major

	AD has reached maximum threads. Please inform your service representative.
1	26	alarm	AD caching timed out	Communication	System;Service;IPAddress	minor

Timed out caching attributes due to lack of response from AD. Suggested action - try again later. The SBC will attempt to load the last successful cache from backup.

1

27

alarm

AD Cache Encryption Failed

System

System;Service;IPAddress

major

AD Cache encryption failed. Cache will not be saved.

Cleared by event 1.28

1

28

event

AD Cache Encryption Successful

System

System;Service;IPAddress

AD Cache encryption successful.

Cleared alarm 1.27 (AD Cache Encryption Failed)

		A Card was detected with invalid Card ID EEPROM contents (failed CRC-CCITT check). Suggested action - provide the entire alarm message including the numbers at the end to Ribbon Support for further assistance.
2	2	alarm	Card Health Check Failed	equipment	System;Card	critical

		A Card was detected which can be identified, but the SBC 1000/2000 system software is unable to support. The Card will remain out-of-service. Suggested action - reboot system. If issue persists, contact Ribbon with the alarm information.
2	4	alarm	Power Supply input failure	equipment	System;PSU	major	A Power supply module has indicated a failure of input power. The SBC 1000/2000 System has lost Power Supply redundancy. Suggested action - Verify that the power cable is connected and that the PS is functioning properly.
2	5	event	Power Supply input restored	equipment	System;PSU

		Check the System tab to find the Fan ID of the failed fan. Contact Ribbon Support with this information.
2	8	alarm	Multiple Fan Failures	equipment	System;Fans	critical

		New License is applied on the node.
3	4	alarm	Failed to Apply License.	general	System;Service	critical

		The alarm is generated when the required license is not available. Check the number of licensed SIP or TDM channels, the number of SIP registrations, SBA, Transcoding or AD. Suggested action - obtain license for missing functionality. NOTE: The alarm is throttled to at most every 5 minutes per feature.
3	6	alarm	Licensed DS1 ports exceed installed ports.	general	System;Service	critical

Space shortcuts

Page tree

Versions Compared

Old Version 10

New Version Current

Key

User Authentication and Directory Services

Resource Manager

Licensing

Microsoft Survivable Branch Appliance Support

Microsoft Survivable Branch Appliance Support

Call Routing

Common Call Control

SIP

ISDN

Telco Interface Process

Media Stream Controller

Certificate Security Manager

BMP

Network Services

System Health Monitor

CAS

Configuration

TCA Thresholds

FQDN

Decode Key Table

		During Line Card activation, a Card Fault was detected after power was applied to the card. The Card will remain out-of-service. Suggested action - reboot system. If issue persists, contact Ribbon Support with the alarm information.
2	3	alarm	Card not Supported	equipment	System;Card	major

		A Power Supply module has indicated that input power has been restored. This event clears the "Power Supply Input Failure" Alarm.
2	6	alarm	Power Supply output failure	equipment	System;PSU	major

		A Power Supply module has indicated a failure of output power. The SBC 1000/2000 System has lost Power Supply redundancy. Suggested action - Verify that the PS is functioning properly.
2	7	alarm	Single Fan failure	equipment	System;Fan	major

		Check the System tab to find the Fan ID's of the failed fans. Contact Ribbon with this information.
2	9	alarm	System Temperature Warm	equipment	System	minor	The temperature sensors have indicated that the system is running warm (65°C threshold).
2	10	event	System Temperature Warm Cleared	equipment	System

		The temperature sensors have indicated that the system is NO LONGER running warm (55°C threshold). This event clears the "System Temperature Warm" Alarm.
2	11	alarm	System Temperature Hot	equipment	System	critical	The temperature sensors have indicated that system is running hot.
2	12	event	System Temperature Hot Cleared	equipment	System

ID	Sub-ID	Type	Default Condition	Category	Decode Key	Default Severity	Notes/Description
3	1	alarm	Licenses expired.	general	System;Service	critical	License of the node has expired, all the licensed features would fail to work. Contact Ribbon.
3	2	alarm	License expires in 2 weeks.	general	System;Service	major	License of the node will expire in 2 weeks.
3	3	event	New License applied.	general	System;Service

		Either an invalid key is used, or the license key applies to a different node, or the license key expiry is past the present date. Contact Ribbon Sales to obtain a new license.
3	5	alarm	License(s) for 'license type' has been exhausted, or is not licensed.	general	System;Service	minor

	This alarm is generated when the license key applied has more TDM ports licensed than are installed in the system. As a fix, obtain license with correct number of TDM ports.
3	7	alarm	Licensed BRI ports exceeds installed ports.	general	System;Service	minor

		The alarm is generated when the license key applied has more BRI ports licensed than are installed in the system. The number of BRI ports installed will get activated. As a fix, obtain a license with the correct number of BRI ports.
3	8	alarm	Licensed FXS ports exceeds installed ports.	general	System;Service	minor

	The alarm is generated when the license key applied has more FXS ports licensed than are installed in the system. The number of FXS ports installed will get activated. As a fix, obtain a license with the correct number of FXS ports.
3	9	alarm	Licensed FXO ports exceeds installed ports.	general	System;Service	minor

3	10	alarm	Failed to get key for License generation	general	System;Service	critical	Failed to get key for license generation.
3	11	alarm	Licensed SIP Signaling Sessions exceeds system capacity	general	System;Service	minor	The alarm is generated when the license key applied has more SIP Signaling Sessions licensed than the system is capable of. Extra licenses will not be used. As a fix, obtain a license with correct number of SIP Signaling Sessions.
3	12	alarm	Licensed SIP Registrations exceeds system capability.	general	System;Service	minor	The alarm is generated when the license key applied has more SIP Registrations licensed than the system is capable of. Extra licenses will not be used. As a fix, obtain a license with correct number of SIP Registrations.
3	13	alarm	Enhanced Media Sessions with Transcoding exceeds system capability.	general	System;Service	minor	The alarm is generated when the license key applied has more Enhanced Media Sessions with Transcoding licensed than the system is capable of. Extra licenses will not be used. As a fix, obtain a license with correct number of Enhanced Media Sessions with Transcoding.
3	14	alarm	Enhanced Media Sessions w/o Transcoding exceeds system capability.	general	System;Service	minor	The alarm is generated when the license key applied has more Enhanced Media Sessions without Transcoding licensed than the system is capable of. Extra licenses will not be used. As a fix, obtain a license with correct number of Enhanced Media Sessions without Transcoding.
3	16	alarm	Licensed Video sessions exceed system capability.	general	System;Service	minor	SIP Video Sessions of 'number' licenses exceeds the capability of the system of 'number' licenses. As a fix, obtain a license with correct number of SIP Video Sessions.
3	17	alarm	Licensed High Capacity (250+) sessions exceed system capacity	general	System;Service	minor	SIP High Capacity (250+) Sessions of 'number' licenses exceeds the capability of the system of 'number' licenses. As a fix, obtain a license with correct number of SIP High Capacity Sessions.
3	18	alarm	SIP High Capacity (250+) License required.	general	System;Service	minor	The SIP Signal Sessions of 'number' licenses exceeds the SIP High Capability (250+) Sessions of 'number' licenses. As a fix, obtain a license with correct number of SIP High Capacity Sessions.
3	19	alarm	Non-Azure VM License Rejected	general	System;Service	critical	Submitted license key does not include Azure enablement flag. Azure-related enablement flag must be included for an Azure-based SBC SWe Lite instance to accept and enable newly acquired features. Please consult product documentation for rectification.
3	20	event	Azure License Installed	general	System;Service		An Azure-enabled license has been successfully installed.
3	21	alarm	Trial License Expired	general	System;Service	critical	The Trial License period has expired for the SBC Swe Lite. Please install the Production licenses to enable and accept features on the SWe Lite.
3	22	alarm	Obsolete Version 2 License Present	general	System;Service	critical	License Version 2 is unsupported. Please immediately contact Ribbon Support for a free feature equivalent License Version 3. Roll back to the previous partition until this license is available. Cleared by event 3.3.

Key	Default Severity	Auto Clear	Notes/Description
5	1	alarm	ASM Unreachable	communication	SBA Instance	critical		ASM system can not be reached, system is down. Check whether the ASM is rebooting.
5	2	event	Clear ASM Unreachable	communication	SBA Instance

		Clears alarm 'ASM Unreachable'.
5	3	alarm	ASM Failure Recovered	equipment	SBA Instance	warning

	ASM system was previously unreachable, but has come up. This alarm doesn't autoclear so the user can investigate the cause, but the system should be working correctly now.
5	4	alarm	ASM Services Not Running	processing	SBA Instance	critical	ASM services are not running, calls through the ASM cannot be placed.
5	5	event	Clear ASM Services Not Running	processing	SBA Instance

			Clears alarm 'ASM Services Not Running'.
5	6	alarm	ASM Services Restarted	processing	SBA Instance	warning

		ASM Services was previously stopped, but has started. This alarm doesn't autoclear so the user can investigate the cause, but ASM Services should be working correctly now.
5	7	alarm	ASM Service Restart Failed	processing	SBA Instance	critical

	The system attempted to restart a failed service on the ASM, service did not start successfully. User interaction is required.
5	8	event	ASM System Started	processing	SBA Instance

		This event is set when the SBA communication system is first established, and usually indicates that the Application Solution Module (ASM) has finished booting. It should come up at system startup, it may come again if the ASM hardware is rebooted.
5	9	event	ASM System Shutting down	processing	SBA Instance

			A planned or deliberate shut down is taking place on the Application Solution Module (ASM).
5	10	alarm	Ethernet Link Down	equipment	SBA Instance;Port	major	Ethernet port specified has lost link. Source Instance: Eth0/Eth1 via SBA Monitor.
5	11	event	Ethernet Link Up	equipment	SBA Instance

			Ethernet port specific has recovered link.
5	12	alarm	ASM-SBC IP Subnet Mismatch	equipment	SBA Instance	critical	The ASM and Ribbon SBC IP interfaces are in different subnets and cannot communicate.
5	13	event	ASM-SBC IP Subnet Match	equipment	SBA Instance

		The ASM and Ribbon SBC IP interfaces are in the same subnet and can now communicate.
5	14	alarm	ASM-QoE SQL database is unreachable	communication	SBA Instance	major	The QoE database is unreachable from ASM, make sure the Lync Server 2013 is deployed and Monitoring database is running.
5	15	event	Clear ASM-QoE SQL database is unreachable	equipment	SBA Instance

			The QoE database is now reachable from ASM.
5	16	alarm	ASM-failed to store QoE information	equipment	SBA Instance	major

		Failed to store the QoE information from ASM.
5	17	alarm	ASM-SBC CAC Update Failed	equipment	SBA Instance	major	The ASM hasn't been able to apply the CAC update.
5	18	event	ASM-SBC CAC Update Applied	equipment	SBA Instance

			ASM-SBC CAC Update applied.
5	19	alarm	This copy of ASM Operating System is not genuine	equipment	SBA Instance	critical

		ASM Windows Server is not able to activate as genuine Microsoft product.
5	20	alarm	ASM drive NFS mount failure	equipment	SBA Instance	major	NFS mounting of ASM drive failed, make sure ASM module is up and NFS service is running on the ASM module.
5	21	event	Clear ASM drive NFS mount failure	equipment	SBA instance

			ASM hard drive is NFS mounted and available.
5	22	event	ASM Operating System Successfully Activated	equipment	SBA instance

			ASM Windows Server is activated as genuine Microsoft product.
5	23	alarm	ASM IP Address conflict	SBA	SBA Instance	critical	The configured ASM IP was not applied due to conflict with other device(s) on the network.
5	24	event	Clear ASM IP address conflict	SBA	SBA Instance

		ASM IP address conflict cleared.
5	25	alarm	ASM Ethernet Port Down	equipment	SBA instance	critical	ASM Etherent Port has been detected down.
5	26	event	Clear ASM Ethernet Port Down	equipment	SBA instance

			ASM Ethernet Port has been detected down is cleared.
5	27	alarm	Active CCE Maintenance Mode	equipment	SBA instance	critical	Cloud Connector Edition entered in Maintenance mode.
5	28	event	Clear Active CCE Maintenance Mode	equipment	SBA instance

		Cloud Connector Edition exited maintenance mode.
5	29	alarm	CCE Windows Product Key is missing	equipment	SBA instance	major	Cloud Connector Edition Windows Product Key is missing.
5	30	event	Clear CCE Windows Product Key is missing or failed to activate	equipment	SBC instance