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In this section:
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Overview - Supplementary Services
The
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- Call Transfer
- Call Hold
- Call Forward
- Call Waiting
- Call Park/Pickup
The section below details the features supported, as well as provides links to detailed information.
What does the
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The
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Supplementary Services Supported in SBC
Supplementary Service | Service Initiated By | SBC 1000/2000 | SBC SWe Edge |
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Call Transfer | Analog FXS, SIP endpoints | ||
Call Hold | Analog FXS, SIP endpoints | ||
Call Waiting | Analog FXS, SIP endpoints | ||
Call Forward | Analog FXS, SIP endpoints | ||
Call Park/Pickup | SIP only | ||
Music on Hold | Analog FXS, SIP endpoints |
How
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The following table details how the
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Supplementary Services - Call Function
Supplementary Service | Function | Analog FXS Function | SIP to SIP Function (Agent Type configured as Back to Back User Agent)1 | SIP to SIP Function (Agent Type configured as Access Mode)1 | |||||||
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Call Transfer | Call transfer puts an active call on hold to get a dial tone and start dialing the phone number that the active call will be transferred to. The SBC supports two transfer modes: Attended. When one of the two parties involved in a call transfers the call to a third party after consulting with the third party. Unattended.When one of the two parties involved in a call transfers the call to a third party without consulting with the third party. |
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Call Hold | Call Hold puts an active call on hold. |
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Call Waiting | Call Waiting allows a party involved in exiting a call to receive another call. The receiving party is notified of the new call either by an in band tone or display notification or both. |
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Call Forward | Call Forward enables a received phone to forward calls to another destination. |
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Call Park/Pickup | Call Park/Pickup enables an external device to pick up an existing call (in alerting or connected state) on the SBC. Configuration is dependent on the end device. | - |
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Music on Hold | Music on Hold enables music to be played when a user is on hold. |
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1 For details on configuring the Agent Type, refer to Creating and Modifying SIP Signaling Groups.
2 WebUI configuration applies to SBC 1000/2000 only.