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Use session recording for various purposes such as complying with regulation, monitoring quality of service of representatives as well as storing call information for quality analysis. The
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When considering which combinations of NICE recording, MCT, Lawful Intercept (LI), Call Trace and SIPREC are supported. The order of priority is the following:
The following conditions apply to the above features:
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PKT
files for both Ingress and Egress legs.PKT
file.Once the higher priority Call Recording ends for the call, the
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When the Call Trace feature is enabled and any of the recording features are triggered, the behavior of the
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Behavior of the SBC when Call Trace is enabled and Call Recording is triggered.
Feature | Behavior of the SBC when Call Trace is enabled and Call Recording is triggered | ||
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LI | IMS LI | TCP/UDP | Calling number target: Ingress leg is intercepted to LI server. Egress leg packet is captured in a .PKT file as Call Trace is enabled. |
Called number target: Egress leg is intercepted to LI server. Ingress leg media streams are captured in a .PKT file as Call Trace is enabled. | |||
Calling & Called number target: Both Ingress and Egress legs are intercepted to LI server. In this case, capturing of media packets to .PKT files does not take place even if Call Trace is enabled. | |||
PCSI LI | TCP | LI request in INVITE: Ingress leg is intercepted to LI server. Egress leg packet is captured in a . | |
LI request in 18x/200: Egress leg is intercepted to LI server. Ingress leg media streams are captured in a . | |||
LI request in re-INVITE: For initial Invite, both legs are captured to a .PKT file as Call Trace is enabled. After re-INVITE, the media streams of the Ingress leg is intercepted to LI server. The Call Trace feature continues to capture the media stream of the Egress leg. | |||
LI request in 200 OK for re-INVITE: Ingress leg is intercepted to LI server. The Call Trace feature continues to capture the media stream of the ingress leg. | |||
P-DCS-LAES LI | UDP | P-DCS-LAES header received in 18x: Media streams of the Egress leg are sent to the recorder. Media streams of the Ingress leg are captured in .PKT files as the state of Call Trace is enabled. | |
NICE/SIPREC | NICE | Request to record Ingress leg: Media streams of Ingress leg are sent to NICE server. Media streams of Egress leg are captured in . | |
Request to record Egress leg: Media streams of Egress leg are sent to NICE server. Media streams of Ingress leg are captured in . | |||
Request to record both legs: Media streams of both Ingress and Egress leg are sent to NICE server. In this case, capturing of media packets in a .PKT file does not occur if Call Trace is enabled. | |||
SIPREC | PSX TRIGGER to record Ingress leg: Media streams of Ingress leg are sent to SIPREC server. Media streams of Egress leg are captured in . | ||
PSX TRIGGER to record Egress leg: Media streams of Egress leg are sent to SIPREC server. Media streams of Ingress leg are captured in . | |||
CLI trigger to record Ingress leg: Unless a CLI trigger is received, media of both Ingress and Egress legs are captured in . | |||
CLI trigger to record Egress leg: Unless a CLI trigger is received, media of both Ingress and Egress legs are captured in .PKT files. Once a SIPREC CLI trigger is received for Egress leg, media streams of Egress leg are sent to SIPREC server. Ingress leg continues to be captured in .PKT files. | |||
MCT | PSX TRIGGER to record Ingress leg: MCT captures media on the Ingress leg using MCAST. Packet Capture will capture media on both the legs using Splitter. | ||
PSX TRIGGER to record Egress leg: MCT captures media on the Egress leg using MCAST. Packet Capture will capture media on both the legs using Splitter. | |||
PSX TRIGGER to record both legs: MCT captures media on both the legs using MCAST. Packet Capture will capture media on both the legs using Splitter. |
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MCT uses MCAST when Splitter is used by another recorder. |
SIPREC configuration is based on the current MCT configuration available in the PSX using the same Recording Criteria and Recorder profiles to control which calls are to be recorded.
The
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The distinction between MCT and SIPREC is made based on the Recorder-Type field returned in the DS query response.
If a call is classified to be recorded by the PSX, The SBC initiates a Recording Session towards the SRS with an INVITE request to the SRS IP address/port pair as configured in the PSX for the corresponding recordable object (this information is received in the Policy Response).
If configured to record transcoded calls only, the
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SIPREC is a licensed feature. |
The PSX determines the necessity of recording a call based on the following criteria (in the given order of priority):
As supported for MCT, the PSX hosts the objects to determine the necessity of recording a call based on information provided by following objects:
The need to record a call is decided from the PSX based on the following criteria in the given order of priority:
The PSX uses the following configurable objects to determine the need to record a call (see figure Session Recording Support#Recording Entity and Recorder Objects below):
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Recording Entity and Recorder Objects
Recording Entity Objects:
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Older versions of the
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The following are needed to configure
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Enable siprec
flag on Signaling Port towards the SRS server to support SIPREC SIP extensions. (For CLI command details, refer to Zone - SIP Sig Port - CLI.
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Start/stop a SIPREC recording for a particular call that is active using request global sipRec startRecord
/ stopRecord
commands (refer to Request Global - CLI for details).
View SIPRREC status using show table global sipRecStatus
command.