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After switchover, if Calls/Registrations do not work, then check the GARP settings at the router. Generally, by default, in routers such Juniper SRX, this setting is disabled. For details, see the link: http://kb.juniper.net/InfoCenter/index?page=content&id=KB24349 |
Troubleshooting at VM Level
Troubleshoot SBC SWe inside VM using available CLI commands, DBG/SYS logs and call trace filter rules for both signaling and media traffic.
Troubleshooting at ESXi Host Level
Please refer to VMware documentation for troubleshooting guidance. For VMware ESXi troubleshooting, please refer to vsphere-esxi-vcenter-server-51-troubleshooting-guide.pdf.
Collecting Diagnostic information at VMware ESXi Hypervisor
Use "vm-support" command to create a .tgz archive file of the ESXi logs, command results, and configuration information at the ESXi.
Accomplish the following steps:
- Login to ESXi host shell using ESXi Management IP address.
- Ensure “ssh” is enabled on ESXi host (use vSphere to enable it if not already enabled).
Enter the following command to view a list of vm-support command options:
Code Block language none vm-support -h
Send the bundled file to
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Troubleshooting During Switchover
As a part of the
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When the system experiences RTP issues after failovers, it is probably due to the fact that newly active interfaces are not discovered on the switch.
The link provides the recommended settings:
http://kb.juniper.net/InfoCenter/index?page=content&id=KB24349
Recovering SSH Key Access in Public Cloud and Updating User Data in Azure
Refer to Recovering SSH Key Access in Public Cloud and Updating User Data in Azure.pagebreak
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