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Interoperable Vendors
Copyright
© 2021 Ribbon Communications Operating Company, Inc. © 2021 ECI Telecom Ltd. All rights reserved. The compilation (meaning the collection, arrangement and assembly) of all content on this site is protected by U.S. and international copyright laws and treaty provisions and may not be used, copied, reproduced, modified, published, uploaded, posted, transmitted or distributed in any way, without prior written consent of Ribbon Communications Inc.
The trademarks, logos, service marks, trade names, and trade dress (“look and feel”) on this website, including without limitation the RIBBON and RIBBON logo marks, are protected by applicable US and foreign trademark rights and other proprietary rights and are the property of Ribbon Communications Operating Company, Inc. or its affiliates. Any third-party trademarks, logos, service marks, trade names and trade dress may be the property of their respective owners. Any uses of the trademarks, logos, service marks, trade names, and trade dress without the prior written consent of Ribbon Communications Operating Company, Inc., its affiliates, or the third parties that own the proprietary rights, are expressly prohibited.
Document Overview
This document outlines the configuration best practices for the Ribbon solution covering the EdgeMarc 300 series ATA (Analog Telephone Adaptor) when deployed with Zoom.
The Ribbon EdgeMarc 300 is a low-density analog gateway or ATA device that gives small businesses, SOHOs and branch offices with analog voice infrastructures an easy, cost-effective way to capitalize on Voice over Internet Protocol (VoIP) services. The EdgeMarc 300 Series offers a solution, providing support for integrating analog endpoints and the Public Switched Telephone Network (PSTN) and support for all Session Initiation Protocol (SIP) calls. The EdgeMarc 300 supports any-to-any connectivity between analog and SIP devices, enabling branch offices to rapidly migrate analog phones onto SIP-based networks and communicate seamlessly.
The interoperability compliance testing focuses on verifying inbound and outbound call flows between Ribbon EdgeMarc ATA & Zoom Cloud.
This guide contains the following configuration sections:
Non-Goals
It is not the goal of this guide to provide detailed configurations that will meet the requirements of every customer. Use this guide as a starting point and build the ATA configurations in consultation with network design and deployment engineers.
Audience
This is a technical document intended for telecommunications engineers with the purpose of configuring the Ribbon ATA.
To perform this interop, you need
- to use graphical user interface (GUI) or command line interface (CLI) of the Ribbon product.
- to understand the basic concepts of TCP/UDP/TLS and IP/Routing.
- to have SIP/RTP/SRTP to complete the configuration and for troubleshooting.
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This configuration guide is offered as a convenience to Ribbon customers. The specifications and information regarding the product in this guide are subject to change without notice. All statements, information, and recommendations in this guide are believed to be accurate but are presented without warranty of any kind, express or implied, and are provided “AS IS”. Users must take full responsibility for the application of the specifications and information in this guide. |
Prerequisites
The following aspects are required before proceeding with the interop:
- Ribbon EdgeMarc 300 series
- Public IP Addresses
- Zoom Go account - a special type of Zoom account that has the option to provision the ATA device.
- TLS Certificates for Ribbon EdgeMarc 300 series
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| Product and device details |
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| Product and device details |
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Product and Device Details
The sample configuration in this document uses the following equipment and software:
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| Equipment | Software Version |
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Ribbon Communications | Ribbon EdgeMarc 304
| V16.2.0.sm.EM-26519.1 |
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Zoom | Zoom Desktop app
| 5.7.7 (1105) | Zoom Mobile app | 5.8.1 (2403) | Third-party Phones | Beetel Analog Phone | NA |
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- The Ribbon EdgeMarc 300 portfolio includes EdgeMarc 302, EdgeMarc 304. Hence, this configuration guide is valid for all these devices.
- Zoom Desktop app version is 5.7.7 (1105) or later.
- Zoom Mobile app version is 5.8.1 (2403) or later.
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| Network Topology Diagram |
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| Network Topology Diagram |
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Network Topology Diagram
This section covers the Ribbon EdgeMarc deployment topology and the Interoperability Test Lab Topology.
Ribbon EdgeMarc Deployment Topology
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1 | Ribbon EdgeMarc Deployment Topology |
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Interoperability Test Lab Topology
The following lab topology diagram shows connectivity between Zoom and Ribbon EdgeMarc ATA.
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1 | Interoperability Test Lab Topology |
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Section A: EdgeMarc Configuration
The following EdgeMarc configurations are included in this section:
- Connectivity
- Network
- SIP UA
ConnectivityBelow is an image of the EdgeMarc back panel:
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1 | EdgeMarc Back Panel |
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The following table provides details of the EdgeMarc 304 interface/port:
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1 | EdgeMarc 304 Interfaces |
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The current test bed setup uses the following ports: - LAN Port - RJ45 "LAN 1" port is connected to Public network.
- Phone Port - RJ11 "Phone 1" and "Phone 2" port connects to a PSTN (Analog) phones.
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WAN and SFP WAN ports of EdgeMarc 304 are disabled in the ATA (Analog Telephone Adapter) mode. |
NetworkTo configure the network interface, login to the EdgeMarc as root user and click Network.
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1 | EdgeMarc Network Interface |
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SIP UATo configure SIP UA:
Navigate to SIP UA.
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Port 1 and Port 2 configuration details can be retrieved once the EM 300 ATA is added to the Zoom portal. To add EM 300 ATA to the Zoom portal, navigate to Adding MAC address. |
Assign Port 1 and Port 2 with the PSTN number as follows:
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1 | Port Level Basic Config |
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3 | Port Level Basic Config |
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Navigate to SIP UA → Advanced and configure as shown below:
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1 | Advanced Config |
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3 | Advanced Config |
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Navigate to SIP UA → SIP Proxies.
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Section B: Zoom Configuration
Login to Zoom Go account Web portal at https://go.zoom.us/.
This section describes the following Zoom configurations:
- Adding MAC address to Zoom.
TLS Configuration between Ribbon EdgeMarc and Zoom
- Configuring supplementary services configuration on Zoom
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| Adding MAC address |
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| Adding MAC address |
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Adding MAC Address to Zoom
- Navigate to Phone Systems Management > Phones & Devices > Deskphone.
Select Add Desk Phone and add the MAC address of the Ribbon EdgeMarc 304 as shown below and click Save.
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1 | Add External Number |
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3 | Add External Number |
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1 | External |
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3 | External |
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Assign the Users as follows:
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1 | Add External Number |
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3 | Add External Number |
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Click Provision, it is as shown below:
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1 | External Number created successfully |
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3 | External Number created successfully |
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TLS Configuration between Ribbon EdgeMarc and Zoom
As mentioned in the Zoom Desk Phone Provisioning page:
Upload the following certificates to the Ribbon EdgeMarc as follows:
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The uploaded certificates are as follows:
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1 | Certificates added |
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| Configuring supplementary services configuration on Zoom |
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| Configuring supplementary services configuration on Zoom |
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Configuring Supplementary Services Configuration on ZoomZoom supports multiple supplementary services. To configure different supplementary services in Zoom, refer to the following links:
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| Supplementary |
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| Supplementary |
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Supplementary Services and Features Coverage
The following checklist depicts the set of services/features covered through the configuration defined in this Interop Guide.
Sr. No. | Supplementary Features/Services | Coverage |
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1 | Basic Registration over TLS | |
2 | Basic Call Setup | |
3 | Basic Call Termination | |
4 | Auto Receptionist (Auto Attendant) | |
5 | Call Hold/Resume | |
6 | Call Transfer - Blind (Cold transfer) | |
7 | Call Transfer - Consult (Warm transfer) | |
8 | Conference | |
9 | Call Waiting | |
10 | Call Queue | |
11 | Shared Line Group (SLG) | |
12 | Shared Line Appearance (SLA) or Call Delegation | |
13 | Call Recording | |
14 | Call Flip | |
15 | Call Park | |
Legend
| Supported |
| Not Supported |
N/A | Not Applicable |
Caveats
The following issues have been observed in the current interop testing:
- Message Waiting Indicator (MWI) feature is not available for the Zoom Users behind EM 304 ATA.
- EdgeMarc 300 was not responding to INVITE received from Zoom, as it was receiving this INVITE in fragments. This issue is only observed if the INVITE message is large. The issue has been resolved in the EM V16.3 release.
Support
For any support related queries about this guide, contact your local Ribbon representative, or use the details below:
References
For detailed information about Ribbon products & solutions, go to :
https://ribboncommunications.com/products
For information about Zoom products & solutions, go to:
https://zoom.us/
Conclusion
This Interoperability Guide describes successful configuration covering Zoom interop with Ribbon EdgeMarc ATA.
All features and capabilities tested are detailed within this document - any limitations, notes or observations are also recorded in order to provide the reader with an accurate understanding of what has been covered, and what has not.
Configuration guidance is provided to enable the reader to replicate the same base setup - there maybe additional configuration changes required to suit the exact deployment environment.
© 2021 Ribbon Communications Operating Company, Inc. © 2021 ECI Telecom Ltd. All rights reserved.