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Troubleshooting Rules provide an essential service assurance feature in the 

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Add a New Rule

Perform the following steps to add a new troubleshooting rule in the 

1. Choose Troubleshooting > Rules.

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   0 Figure 1 Troubleshooting Drop-down List 3 Troubleshooting drop-down list
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    The Rules page appears.
   

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   0	Figure
   1	Rules Page
   3	Rules page

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2. Select ADD NEW RULE to add a new rule (see Rules page image). The Add New Rule page appears.
   

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   0 Figure 1 Add New Rule Page 3 Add New Rule page
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3. On the Add New Rule page, fill the fields as detailed below:
   

   1. Rule Name: Enter a rule name of your choice.

   2. Trigger Type: Click on the drop-down list (see Rule Triggers image) to list to choose from six different triggers that are listed below:

      • Application Diagnostic Report: When service stops unexpectedly.

      • Spacevars
        0 product3

         DownDevice Down: When the 

        Spacevars
        0 product

         loses contact with the 

        Spacevars
        0 product3

        .

      • Kernel Diagnostic Report: When a kernel crash occurs.

      • MOS Below Threshold: When MOS score falls below a pre-configured threshold on an individual 

        Spacevars
        0 product3

        .

      • SIP server Unavailable: When the 

        Spacevars
        0 product3

         loses contact with the SIP server.

      • SIP server Mode Change: When the 

        Spacevars
        0 product3

         goes into/out of survivability.

      • SIP server Change: When, due to redundancy, the 

        Spacevars
        0 product3

         switches to the next SIP server on the list or switches back to the high priority one.

      • WAN Link Change: When there is a WAN link status change (up/down).

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      0	Figure
      1	Rule Triggers
      3	Rule Triggers

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   3. Rule: Define the rule depending on the trigger type.

   4. Actions: Choose the actions to perform based on the trigger type. 

   5. Rule Severity: Choose the desired rule severity (see Rule Severity image).
      

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      0 Figure 1 Rule Severity 3 Rule Severity
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   6. Define Scope: Click SELECT COLLECTION OR DEVICE to select the device or collection to apply the rule against.

   7. Notify: Click ADD RECIPIENTS to add users who will receive notifications when this rule is triggered.

   8. Leave the Active box selected to ensure that the rule remains active (see Active Check-box image).

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      0 Figure 1 Active Check-box 3 Active Check-box
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      .

4. Select After defining the rule, select ADD RULE to add the new rule.

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   0 Figure 1 Add Rule Page 3 Add Rule page
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   A

    A dialog box displays confirming the rule is added

   successfully

   successfully. 

5. Click OK.

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Activate a Rule

Upon successful addition of new rule, you are redirected to the Rules page (see Rules page image). To activate a rule, follow the steps below:

1. Select the check-box under Active, corresponding to the rule you want to activate (see Activate Rule image).

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   0	Figure
   1	Activate Rule
   3	Activate Rule

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   .
   
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   A dialog box displays confirming the rule is turned on successfully.

   Caption0Figure1

   Rule Activated3Rule Activated

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2. Select CLOSE (see Rule Activated image).

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Edit and

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Delete a Rule

To edit a rule, follow the steps below:

1. Click the edit icon on the right side of the Rules page.
   

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   0 Figure 1 Edit Rule 3 Edit Rule
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2. On the Edit Rule page, make the required changes and save them.

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1. Click the delete icon on the right side of the Rules page (see Edit Rule image). You are prompted to confirm the deletion.

   Caption0Figure1Confirm Deletion

   3Confirm Deletion

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2. Select CONTINUE to confirm (see Confirm Deletion image). A Success popup appears on successful deletion.

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