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  1. Log in to Genesys Administrator.
  2. On the Provisioning tab, select Voice Platform>IVR Profiles.
  3. In the Tasks panel, click Define New IVR Profile. The IVR Profile Wizard opens to the Welcome page.
  4. On the Service Type page, enter the name of the default IVR Profile, IVR_App_Default.
  5. Select either Conference or Announcement from the drop-down list. (Only one service type per IVR Profile is supported.)
  6. If you selected Conference, on the Service Properties page, enter a conference ID number.
  7. If you selected Announcement, on the Service Properties page, enter the URL of the announcement, for example, http://webserver/hello.wav.
  8. Click Finish.
    • Note: When you use the IVR Profile Wizard to create the default profile, the gvp.general and gvp.service-prerequisites sections are created for you and include the required parameters
  9. In the gvp.general section of the Tenant’s Annex tab, set the default-application to this default IVR Profile name – IVR_App_Default.

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