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Session recordings are used for various purposes such as complying with regulations, monitoring quality of service of representatives, and storing call information for quality analysis.

The SIPREC protocol defines the interaction between a Session Recording Client (SRC) and a Session Recording Server (SRS), and controls the recording of media transmitted in the context of a communications session (CS) between multiple user agents.

The 

• SIPREC SIP-based session recording
• Call monitoring MCT
• NICE session recording
• UDP/TCP towards the recording server
• SIPREC over TLS

The overall 

Caption
0 Figure 1 SBC SIP Recording Strategy 3 SBC SIP Recording Strategy

The 

In the SBC SIP Recording Strategy figure, the basic call is established between SIP phone 1 and SIP phone 2 through the

The two methods to trigger a call recording are:

• A call matches call recording criteria causing the PSX Policy Server to trigger the

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  to record the call.
• Initiate recording via CLI using GCID.

The need to record a call is decided from the PSX based on the following criteria in the given order of priority:

• Recorder type
  • SIPREC
  • MCT
• Next hop signaling IP address
• Previous hop signaling IP address
• Calling Party Number
• Called Party number
• Ingress TG ID
• Egress TG ID
• GATEWAY

The PSX/ERE uses the following configurable objects when determining whether a call needs to be recorded:

• Recording Entity—contains information about recording criterion
• Recorder—contains information about the recorder to use for a particular Recording Entity.

Supported SIPREC features include:

• Recording RTP session for a call by providing its GCID via CLI. The user provides the IP Address/port for the corresponding session recorder via the same CLI command.

• Listing the calls currently being recorded using a CLI command. The

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   displays their GCID, and the RTP destinations and the SRS IP address.

• Record any type of call leg (SIP, SIP-I ) by specifying the call to be recorded via CLI.

• The called and calling party numbers in the recording criteria may be configured as a prefix.

• PSX support provisioning 128 Recording criteria and 128 Recorder profiles.

  • You can provision up to 256 SRS Group Profiles.
  • You can provision up to 256 SRS Cluster Profiles.
  • You can set up 128 Call Recording Criteria.

• Sending and receiving “+sip.src” feature tag extension in the Contact URI

• Options Tag “siprec” in INVITE towards SRS.

• Sending and receiving the rs-call specific data in the rs-metadata XML body

• If a INVITE is received from a SRS or UE with a options tag “require: siprec”, the

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   rejects the request with a 4xx message.

• Transparently passing the SIPREC specific feature tags from the UE to the registrar.

• If the original call uses any codecs other than the above, it is assumed that the SRS will terminate the RS. So SRC continues operating the CS and RS until this happens.

• The

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   transparently duplicates the packets coming/going to the UE towards the SRS using the same Codec as the Original stream.

• If any request except session keepalive Re-INVITE/UPDATE or BYE is received in the context of a RS, the

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   rejects the request with a 405 "Method Not Allowed" message.

• If Options PING mechanism is configured on the IP peer, it is used as a keep-alive mechanism for all the RSs.

• Stop recording a call in one of three ways:
  • Providing GCID via CLI
  • Via normal CS Sessions disconnect
  • Receiving Bye from SRS

• Troubleshooting a SIPREC recorded call using MCT is only possible when initiated via CLI. 

• The SBC supports SIPREC on the multiple recorders based on the Internet Engineering Task Force (IETF) standard.The SBC acts as an SRC and a Real-time Transport Protocol (RTP) to initiate SIP RS on the SRS(s).

  • Once the recording criteria are met, the SBC receives SRS IP group along with the number of streams (one or two) from the ERE.
  • The SRS IP group contains a maximum of eight SRS IP addresses along with the Trunk Group and the transport information, which the ERE sends (either round-robin or sequential).
  • The SBC decides the type of INVITE message to be sent to SRS based on:
    
    • If the value of the parameter for numOfStreams received is 1, the SBC sends the INVITE to the first reachable SRS IP address and uses the rest of the IP addresses for SRS redundancy.
    • If the value received is 2, the SBC sends the Fork INVITE to the first two reachable SRS IP addresses.
  • Once the SRS IP sends the response, the SBC starts streaming media towards the SRS.
    

Refer to NICE Session Recording for the list of supported codecs.

To enable/disable SIPREC feature, use following syntax:

% set addressContext <ADDRESS-CONTEXT> zone <ZONE> sipSigPort <SIP SIGNALLING PORT> siprec <disabled|enabled>

To start/stop a recording, the following CLI syntax applies:

% request global sipRec startRecord gcid <GCID> callLeg ingress numOfStreams <Number of recorders  1 or 2> srsIpAddress <SRS IP ADDRESS> srsPort <SRS PORT> transport <tcp | udp> trunkGroup <TRUNK GROUP NAME> srsIpAddress2 <SRS IP ADDRESS> srsPort2 <SRS Port> transport2 <tcp | udp> trunkGroup2 <SIP Trunk Group> 
% request global sipRec stopRecord gcid <GCID> recorderAddress <IP Address> recorderPort <Port Number>

To view SIPREC status, use CLI syntax:

> show table global SipRecStatus
       RECORDER           RX RTP            TX RTP            RECORDING  
GCID   ADDRESS            ADDRESS           ADDRESS           LEG
1      10.11.12.13:5060   10.11.12.13:8000  10.11.12.13:8002  ingress

Refer to Zone - SIP Sig Port - CLI and Request Global - CLI pages for CLI command details.

Simultaneous Session Recording - SIP Ingress and Egress Legs

The SBC is enhanced to support simultaneously recording SIP egress and ingress legs during a session, for a total of four recordings (four simultaneous streams: two in the ingress leg, and two in the egress leg). The following are unique recording servers identified by different IP ports:

• Primary SRS
• Secondary SRS
• Biometric
• Analytics

The SBC provisions the SIPR recordings towards all 4 recorders, two from Ingress tap point and another two from egress tap point. (Due to NP limitations, four simultaneous recordings cannot be triggered on the same call leg.)

Basic Quad SIPREC

Below is a diagram illustrating the use case of Quad SIPREC, with first two recordings on Ingres call-leg, and the next 2 recordings on egress call-leg.

For more information on parameter configurations and CDR field descriptions refer to:

CLI and EMA:

• Request Global - CLI
• Servers - SRS Group Profile - CLI
• Servers - Call Recording Criteria - CLI
• Servers - SRS Group Profile - CLI
• Zone - SIP Sig Port - CLI
• Global - SIPrec
• Global - Servers - Srs Group Profile

Alarms:

• sonusSbxSipRecSrsSelectionFailedNotification - MINOR
• sonusSbxSIPRecLicenseNotAvailable - MINOR

CDR:

• CDR Field Descriptions