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Debug Event Log Overview

Troubleshooting the SBC using Debug Event Logs

To troubleshoot the SBC and to avoid running out of hard drive space:

1. Check if the sonusCpEventLogFileDebugLevelInfoNotification alarm is enabled. By default, this alarm is enabled.

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   show table oam traps admin sonusCpEventLogFileDebugLevelInfoNotification state state enabled;

   If it is disabled, enable the sonusCpEventLogFileDebugLevelInfoNotification alarm by executing the following command:

   Code Block
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   % set oam traps admin sonusCpEventLogFileDebugLevelInfoNotification state enabled % commit

2. Set the filter level of the .DBG files to INFO.

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   % set oam eventLog typeAdmin debug filterLevel info % commit

3. To inspect the debug log files, navigate to the /var/log/sonus/evlog directory. Check for the files with the .DBG extension.

4. Check whether the alarm is triggered (optional):

   1. Open the .DBG file with the latest timestamp. List of MAJOR events followed by the list of INFO events are seen. The last Major event has the following description:
      Debug Event Log filter level is set to INFO. Set to MAJOR if finished troubleshooting.
      A sample of a .DBG file is shown below:

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      098 10232017 073429.339677:1.01.00.00336.MAJOR .CHM: *ChmSetNorthboundIface: confd reload start 099 10232017 073429.732518:1.01.00.00337.MAJOR .CHM: *ChmSetNorthboundIface: confd reload finish 104 10232017 073709.116682:1.01.00.00338.MAJOR .NRM: *Call Admission Updated: NTP Server is Available 136 10232017 073713.059768:1.01.00.00339.MAJOR .PRSNP: *PrsNpCoreStatusProc: NP NTP time initialized secsH 3717747433 secsL 256045703 132 10232017 144508.294726:1.01.00.00340.MAJOR .NRS: LIFGROUP: Successfully added lifGroupId 3 and name IPIG1 to the lifGroupList 143 10252017 050651.346691:1.01.00.00341.MAJOR .EVLOG: Debug Event Log filter level is set to Info. Set to MAJOR if finished troubleshooting. 111 10252017 050651.377036:1.01.00.00342.Info .SM: *SystemManager_i::icmMsgHdlr(): Received message: 0x3c25 112 10252017 050651.377136:1.01.00.00343.Info .SM: *In SystemManager_i::procConfdGetNextReqMsg(), 1167850545 121 10252017 050651.377188:1.01.00.00344.Info .SM: *In HwModuleComputeElement::fillServerStatus()ActualNaem WFDSBC01b 091 10252017 050651.377303:1.01.00.00345.Info .SM: *In System_i::fillPeerServerStatus() 099 10252017 050651.377351:1.01.00.00346.Info .SM: *In System_i::fillPeerServerStatus() Unknown 105 10252017 050651.378502:1.01.00.00347.Info .CPX: *CpxGetNextReqFromCache: Entry not found in cache 136 10252017 050656.271754:1.01.00.00348.Info .SCPA: .SCPA: (10492|139950200698624) Putting idle timer message on timer task's queue

   2. To view the details of the alarm, execute the following command as SBC administrator:

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      show table alarms currentStatus ALARM CLEAR ID TYPE TIMESTAMP INITIAL TIMESTAMP COUNT DESC ----------------------------------------------------------------------------------------------------------------------------------------------------------- 32026 AUTOMATIC 2017-10-23T11:34:05-00:00 2017-10-23T11:34:05-00:00 1 Packet port pkt2 on CE WFDSBC01b slot 0 with ifIndex 11 is DOWN 32027 AUTOMATIC 2017-10-23T11:34:05-00:00 2017-10-23T11:34:05-00:00 1 Packet port pkt3 on CE WFDSBC01b slot 0 with ifIndex 12 is DOWN 32131 MANUAL 2017-10-25T10:26:03-00:00 2017-10-24T10:26:04-00:00 3 SystemSecurity Intrusion Detection: AIDE cronjob detected file modifications 32227 AUTOMATIC 2017-10-25T10:28:55-00:00 2017-10-25T09:06:51-00:00 18 Debug Event Log filter level is set to INFO. Set to MAJOR if finished troubleshooting

      Set the debug level to MAJOR by executing the following command:

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      % set oam eventLog typeAdmin debug filterLevel major % commit

      Once the filter level is changed to MAJOR, the following message is displayed in log file:
      Debug Event Log filter level is no longer set to INFO