SonusEventLevel | Description | Action to Take | EMS Severity |
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critical | Call impairment is either already occurring or is imminent | Requires immediate operator action. Contact Sonus TAC; may require reconnecting cables, replacing components, or rebuilding a drive. | CRITICAL |
major | Future call impairment is a significant concern. | Take action as soon as possible. Contact Sonus TAC; may require reconnecting cables, replacing components, or rebuilding a drive. | MAJOR |
minor | Low-impacting situations or conditions. Normally, calls/revenue are not impacted by these low-severity events. | Determine if error is routine (minor), or indicative of a significant problem. | MINOR |
informational | Intended to help the user identify potential future problems. | Usually requires no immediate operator action. | WARNING |