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Requesting the Software Bundle

To request the request an

1. Open www.ribboncommunications.com.

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   0 Figure 1 Salesforce Customer Portal Ribbon Home Page

   
   
   

2. Click SERVICES > CUSTOMER SUPPORT LOGIN.

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   0 Figure 1 Customer SupportLoginSupport Login

   
   
   

3. Enter your Ribbon-provided credentials to log on to the portal.

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   0 Figure 1 Login Screen

   
   
   

4. Click DOWNLOADS in the Ribbon Support Portal.

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   0 Figure 1 Support Menu

   
   
   

5. Click Sonus > Select Software to open the Select Software dialog box. To determine the latest Software Bundle and the respective files, refer to Production Releases, and then:
   
   

   1. Select SBC 5XX0 or 7XX0 from the Product drop-down list.

   2. Select Linux From the Operating System drop-down list.
      
      

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   0 Figure 1 Software Download Menu

   
   
   

6. Click Request Download on the appropriate SBC5x7x_5.x software bundle. This will open the Software Download Form.

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   0 Figure 1 Requesting Download

   
   
   

7. Enter your address details and click Submit  to accept the End-User License Agreement.

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   0 Figure 1 Software Download Form
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8. Review the Software Request Detail window. You will be notified by email when your bundle is ready to be downloaded.

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   0 Figure 1 Download Request Submitted State

Acquiring the Software Bundle

Customer Support will email you when the bundle is ready to be downloaded. Click on the link in the email and then follow these steps:

1. Open www.ribboncommunications.com.

   Caption
   0 Figure 1 Salesforce Customer Portal Ribbon Home Page

   
   
   

2. Click SERVICES > CUSTOMER SUPPORT LOGIN.

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   0 Figure 1 Customer SupportLoginSupport Login

   
   
   

3. Enter your Ribbon-provided credentials to log on to the portal.

   Caption
   0 Figure 1 Login Screen

    
   
   

4. Click DOWNLOADS in the Ribbon Support Portal.

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   0 Figure 1 Support Menu

   
   
   

5. Click Downloads > Sonus > Download Requests.

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   0 Figure 1 Download Requests

   
   
   

6. Click the appropriate Software Request ID to open the Software Request Detail window. The window shows the bundle name and, in the panel below, the components of the bundle. Click on the URL hypertext to download the software.

The browser redirects you to the following page and a pop-up window appears to save your file. If the pop-up window fails to appear, return to the Software Request Detail  window, re-select the software and when the About Download Manager window opens, click the click here link to save your file.

Save the software to your local PC or server.