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We recommend running the SBC and SbcComms latest firmware before deploying CCE. |
Once CCE deployment is complete, confirm the following:
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At this point, the CCE is running.
On
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Click on Counters and ensure Options are flowing in both directions and that the number of 2xx answers is matching.
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If there are no Options flowing, log into the ASM using Remote Desktop.
Execute the following command on a shell of the ASM Host:
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ipconfig /all |
Confirm :
At this point, both the CCE and SBC are up and running.
Confirm the public SBC Edge FQDN is properly mapped to the External IP used in Configure CCE (via SBC Edge WebUI).
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Run the command below for all the domains assigned on your O365 tenant. If the command returns as Unknown, modify the firewall to open the port from "Internet facing DMZ" to the Internet.
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nslookup -q=cname lyncdiscover.domain.com. 8.8.8.8 nslookup -q=cname sip.domain.com. 8.8.8.8 nslookup -type=SRV _sip._tls.domain.com. 8.8.8.8 nslookup -type=SRV _sipfederationtls._tcp.domain.com. 8.8.8.8 |
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For details, see Managing Your Office 365 Tenant. |
Confirm that PSTN connectivity is "On-Premises".
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On Office 365 Tenant, use "Get-CsOnlineUser" to confirm that the user is activated for EnterpriseVoice, HostedVoiceMail and HybridVoice.
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PS> $user = Get-CsOnlineUser site2user1 PS> $user.EnterpriseVoiceEnabled True PS> $user.HostedVoiceMail True PS> $user.VoicePolicy HybridVoice |
On Office 365 Tenant, use "Get-CsUserPstnSettings" to confirm that the user is assigned to the proper HybridPstnSiteName.
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PS> Get-CsUserPstnSettings -Identity Site2User1 RunspaceId : aa696d9a-67b1-4580-9a60-179cb90fd854 UserPrincipalName : site2user1@SonusMS01.com SipAddress : sip:site2user1@SonusMS01.com AllowInternationalCalls : True HybridPstnSiteName : AEPSITE2 HybridPstnSiteFqdn : AEPSITE2.SONUSMS01.COM |
Connect a Skype for Business client using the account below:
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On the CCE SG, click on Counters. For details, refer to Viewing SIP Counters and Channels.
Ensure there is Incoming Invite and that the number of 1xx answer is matching. If you get a "Additional Information: Failed Reason Q.850 Cause Code: 1.", ensure that:
Make a call from the Skype client to a PSTN number that does not exist on your Office365 Tenant.
From the CCE Signaling Group, click on Counters.
Ensure there is an Incoming Invite and that the number of 1xx answer matches.
If the PSTN provider is slow to route the call, the Skype client may cancel the call too fast. Access Tasks / Cloud Connector Edition / Setup / Confgure CCE / Raw Ini config, and add the EnableFastFailoverTimer=false parameter into the section [TrunkConfiguration].
Ensure there is an Outgoing Invite, and that the number of 1xx answer matches.
Click on Reset Counters.
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If the Forward/Transfer or Conference are failing to escalate from Online call to CCE call:
Verify the Mediation server have been added to the teantusing the command:
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Get-CsOnlineUser -Filter "HostingProvider -like '*.<YourDomain.com>'" | Get-CsHybridMediationServer |
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Group Policy: Computer>Administrative Templates>Windows Components> Internet Explorer: Make Proxy settings per machine (rather than per user).
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Select Enable CCE Logging.
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Click Download Log and specify a time window.
EndTime. The current time. Refer to the time in the upper right corner of the WebUI.
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Cloud Link is affected by an issue on Windows Server 2012R2 and Cloud Connector Edition; this issue creates a memory leak on the CCE Virtual Machine. As a result, the Mediation Server runs out of memory after a few weeks. As a fix to this issue, ensure the Window's service version is 6.3.9600.17552 and the Windows Update KB2919355 is installed on the CCE VM, as follows:
Right-click on the filename profsvc.dll and select Properties.
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If the file version is 6.3.9600.17930, no action is required.
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Verify prerequisite KB2919355 is already installed on the VM.
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Access the Control Panel and select System and Security > Windows Update.
Following Windows checking for updates, click on the “<number> important updates are available" link.
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Select Update for Windows Server 2012 R2 (KB3078676) and click Install.
After installiationiscomplete, the option to restart the PC to complete the update is displayed. You must turn off Windows Update before restarting.
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DO NOT RESTART THE PC PRIOR TO TURNING OFF WINDOWS UPDATE. |
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Restart the virtual machine.
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Right-click on the filename profsvc.dll and select Properties.
Click View update history.
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Verify File version of profsvc.dll has been updated to 6.3.9600.17930.
Verify product version is 6.3.9600.17930.
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