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The Call Diagnostics screen aids to collect the following information:

• Detailed view on active sessions and connecting sessions.
• Statistics on Session Establishment Error and Session Media Error (no media flow, unidirectional media flow, and so on.).
• Detailed Information regarding specific sessions, which includes the following:
  • Call-Id SIP
  • From SIP
  • To SIP
  • Contact SIP
  • Ingress interface
  • Egress interface
  • Local SIP IP address
  • External SIP IP address connected to NBI
  • Session duration
  • Start Session Time
  • IP port for each RTP Ingress and Egress
  • Information on trans-rating / Ptime (if applied)
• Detailed visibility on RTP flox for a specific SIP session:
  
  • Jitter
  • Packet loss
  • Codec used

All the above details can be filtered based on the configured Address Context, Zone, a particular Trunk Group, or at a Global level. These information are available for download as .tar files.

To view the Call Diagnostics window, n

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On the SBC main screen, navigate to Troubleshooting > Troubleshooting Tools > Call Diagnostics.

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Click the Save Call Diagnostics button  after providing correct inputs for all the necessary fields in the Call Diagnostics Options frame.

To confirm saving, click Yes Ok on the pop-up message.

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The stored call details are displayed in a table in the Call Diagnostics Data Files frame. The data is available as .tar files, that can be filtered, downloaded, or deleted.

To Filter Call Diagnostics Data Files

Call Diagnostics Data Files dyuguygyare filtered based on two factors:

• File name
• Date range

To Filter based on File Name

To filter and view the .tar files with a specific set of characters contained within the file names, enter the characters in the appropriate Filter box and click the Search icon.

Based on the characters used for filtering, the .tar files appear in the Call Diagnostics Data Files frame.

To Filter based on Date Range

To filter and view the .tar files with specific timestamps,click the Image Added icon in the appropriate Filters box.

Select the range of date and time for the expanded calendar, and click Ok.

The filtered files appears in the Call Diagnostics Data Files frame.

To Download Call Diagnostics Data Files

To download the a .tar files, click on the the Image Added symbol corresponding to the filesfile. Save the downloaded file in to an appropriate location in your system. Untar the file using a tool suitable for your operating system, and view the data using any text editor.

To Delete Call Diagnostics Data Files

To delete a .tar file, click on the Image Added symbol corresponding to the file. A confirmatory pop-up is displayed. Click Yes to confirm deletion.