Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Caption
0Figure
1Call Trace Logs and Monitors - Call Trace Main Window
 

Image Modified 

There are two panels for this window: Call Trace Status and Setting panel and Call Trace Filters panel.

...

Caption
0Figure
1Call Trace Logs and Monitors - Call Trace Filters
 

Image Modified

Anchor
To Create Call Filter
To Create Call Filter
To Create Call Filter

...

Caption
0Figure
1Call Trace Logs and Monitors - Call Trace Filters Fields
 

Image Modified

The Create New Call Trace Filter window is displayed.

Caption
0Figure
1Call Trace Logs and Monitors - Call Trace Filters Create
 

Image Modified

The following fields are displayed:

Caption
0Table
1Call Trace Filter parameters
 

Parameter

Description

NameSpecifies the name of the Call Trace filter that you are about to create.
State

Specifies the state of this filter. The options are:

  • Enabled: If enabled, this filter can be used for Call Trace.
  • Disabled (default): If disabled, it is not used for Call Trace.
Capture type

Specifies the type of logs that need to be captured while running the Call Trace. The options are:

  • TRC logs: Capture trace information (.trc logs) only.
  • TRC and PKT logs: Capture trace information (.trc logs) and media information (.pkt logs).
Note

You can even save the CLI call details and statistics by selecting this additional option, Also save CLI call details and statistics for traced calls (Call Detail Status, Call Media Status, Call Resource Detail Status).

Detail level to log

Specifies the level of details that need to be capture in the log file when the trace is complete. The options are:

  • Level 1 - Everything
  • Level 2 - Everything but raw hex dump.
  • Level 3 - Only external message information and errors.
  • Level 4 - Only SIP PDU events.
Note

Level 4 Call Trace Filter conditions/behavior:

  • Level 4 filters based ONLY on Peer IP Address. This call trace method does not trace/filter based on trunk group, called number, calling number, etc.
  • Configure a Level 4 filter with a wildcard Peer IP Address of 255.255.255.255 to match ALL packets to/from any IP address.
  • Level 4 filters identify GCID when possible. However, some messages do not contain GCIDs and may have 0xfffffffff as the GCID (registration, notify, options ping, etc.).


Note

The Level 4 log is implemented to capture SIP Ladder diagrams (which is currently not supported) for the interpretation of calls.


Capture calls that match these filters

Specifies the criteria that need to be captured in the logs in a Call Trace (these are optional). The options are:

  • Called Number: Specifies the called party number to trace. An X or x means accept anything in that digit position. For example, 617xxx1212 would filter for all numbers 6170001212 through 6179991212. The % symbol acts as a wildcard for all remaining digits. For example, use 978% to trace all calls with a 978 prefix. Field Length is upto 30 characters.
  • Calling Number: Specifies the calling party number to trace. An X or x means accept anything in that digit position. For example, 617xxx1212 would filter for all numbers 6170001212 through 6179991212. The % symbol acts as a wildcard for all remaining digits. For example, use 978% to trace all calls with a 978 prefix. Field Length is upto 30 characters.
  • Contractor Number: Specifies the contractor number to trace. An X or x means accept anything in that digit position. For example, 617xxx1212 would filter for all numbers 6170001212 through 6179991212. The % symbol acts as a wildcard for all remaining digits. For example, use 978% to trace all calls with a 978 prefix. Field Length is upto 30 characters.

    Note

    For the above parameters, use "X" or "x" wildcard characters to match any single digit and "%" symbol to match any digits from that point forward.

  • Redirecting Number:  Specifies the redirecting number to trace. An X or x means accept anything in that digit position. For example, 617xxx1212 would filter for all numbers 6170001212 through 6179991212. The % symbol acts as a wildcard for all remaining digits. For example, use 978% to trace all calls with a 978 prefix. Field Length is upto 30 characters.
  • CDDN number: Specifies the Called Directory Number to trace. Field Length is upto 30 characters.

Transfer capability: Specifies the transfer capability of the call trace filter. Options are:

    • Audio31Khz - 3.1 kHz Audio - ITC 3.1 kHz audio calls are traced. The default setting is disabled.
    • Speech - ITC Speech based calls are traced. The default setting is disabled.
    • Unrestricted - Calls with ITC Unrestricted are traced. The default setting is disabled.
    • Unrestricted With Tones - Unrestricted Digital Information With Tones Announcements - Calls with ITC Unrestricted Digital Information With Tones Announcements are traced. The default setting is disabled.
    • video - Calls with ITC Video are traced. The default setting is disabled.
  • Trunk Group: The name of a trunk group to trace. This string must match the trunk group name exactly. You cannot use wildcard characters for this argument. Field Length is upto 23 characters.
  • Peer IP Address: Specifies the peer IpV4 or IpV6 Address for call tracing.
stop match

Specifies the criteria to stop the Call Trace. The options are:

  • When a match occurs in this filter, stop trying to match the other filters
  • Continue to try to match up to two other filters after a match is found in this filter (default)

To Edit Call Filter

To edit any of the Call Filter entries in the list, click the radio button next to the specific Call Filter entry.

Caption
0Figure
1Call Trace Logs and Monitors - Call Trace Filters Highlighted
 

Image Modified

The Edit Call Trace Filter window is displayed below.

Caption
0Figure
1Call Trace Logs and Monitors - Call Trace Filters Edit
 

Image Modified

Make the required changes and click Save at the right hand bottom of the panel to save the changes made.

...

Caption
0Figure
1Call Trace Logs and Monitors - Call Trace Filters Highlighted
 

Image Modified

Click Copy Call Filter tab on the Call Trace Filters panel.

Caption
0Figure
1Call Trace Logs and Monitors - Call Trace Filters Fields
 

Image Modified

The Copy Call Trace Filter window is displayed along with the field details which can be edited.

Caption
0Figure
1Call Trace Logs and Monitors - Call Trace Filters Copy
 

Image Modified

Make the required changes to the required fields and click Save to save the changes.

...

Caption
0Figure
1Call Trace Logs and Monitors - Call Trace Filters Highlighted
 

Image Modified

Click Delete at the end of the highlighted row. A delete confirmation message appears seeking your decision.

Caption
0Figure
1Call Trace Logs and Monitors - Call Trace Filters Delete Confirmation
 

Image Modified

Click Yes to remove the entry from the list.

...

Caption
0Figure
1Call Trace Logs and Monitors - Call Trace Main Window
 

Image Modified

Before you start a Call Trace, let us examine the conditions and the required fields to execute a Call Trace. The following conditions appear on the Call Trace Status and Settings panel.

Caption
0Table
1Call Trace Status and Settings parameters
 

Parameter

Description

Call Trace Duration

Specifies the duration for the Call Trace to run on the selected filter. The options are:

  • Run trace until stopped (by clicking the Stop Trace button): If selected, the trace will keep running till it is stopped manually (by clicking the Stop Trace button).
  • Stop trace after __ minutes: If selected, add the number of minutes for the Call Trace to run. The value ranges from 1 to 360 minutes and the default value is 360 minutes.
Number of Matches (optional)Specifies the number of times the Call Filter criteria should match before stopping the trace. The value ranges from 1 to 64 times.
Trace Calls with errors of the type

Enable this option to trace the calls with error type as:

  • none (default)No SIP PDU logging, including validation/parsing errors.
  • Any—Log all SIP PDUs that meet the requirement of the Parse Error, Out of Dialog, and Early Attempt options below.
  • Parse Error—Log received SIP PDUs that fail parsing. If an error is detected by SIP signaling, the accompanying PDUs will not be associated with any dialog, including an existing dialog. Hence all in dialog and out of dialog PDUs are assigned to this category. If an error is detected at the front end pre-parser, the PDU is logged by this software and not forwarded to SIP signaling. This prevents an offending PDU from being logged by both the pre-parser and SIP signaling.
  • Out of Dialog—Log incoming syntactically correct SIP PDUs (except INVITE) that do not belong to an existing dialog.
  • Early Attempt—Logs incoming SIP PDUs that result in early termination of the call (by either the pre-parser or SIP signaling).
Call Trace Status

Displays the current status of the Call Trace.

  • When there are no trace running, the application states Call trace stopped with a red dot.
  • when a trace is running, the application states Call trace running with a green dot.

To Run Call Trace

Follow these simple steps to run a Call Trace on a selected filter:

  1. Create a Call Trace Filter with the required parameters and conditions mentioned. Refer to To Create Call Filter section to activate the required parameters.
  2. The newly created filters are displayed in the Call Trace Filter panel.
  3. In the Call Trace Status and Settings panel, choose the required conditions to run the trace. Refer to Call Trace Status and Settings to know more on the conditions.
  4. Click Save & Start Trace on the Call Trace Status and Settings panel to start the trace. The trace status is displayed in the same panel.

    Note

    When you start the trace, by default, the first three enabled filters in the table are used for the trace.

    Caption
    0Figure
    1Call Trace Logs and Monitors - Call Trace Running
     

    Image Modified

  5. The trace stops automatically if the condition is enabled else you have to stop the trace manually by clicking Stop Trace.

    Caption
    0Figure
    1Call Trace Logs and Monitors - Call Trace Stop
     

    Image Modified

Once the trace is complete, the logs are generated and stored at Log Management. Look for TRC and PKT log files (.trc and .pkt log files).

...